Network Control Center Manager jobs in Massachusetts

Legal Sea Foods is always accepting applications for qualified Assistant General Manager candidates forall locations.

A core member of the management team, working in a manner consistent with the Company’s Core Values, policies, specifications, Food Safety & Sanitation, and quality assurance to promote the finest guest and employee experience. The Assistant General Managermodels and acts in accordance with Legal Sea Foods policies and standards.

DUTIES & RESPONSIBILITIES:

• Responsible for regularly managing and directing the work of the Bar Department which includes the following: hiring Bar Staff, scheduling Bar Staff, assigning and directing work, training, coaching, counseling, and disciplining Bar Staff; conducting regular meetings and ensuring proper beverage education for Bar Staff; conducts performance reviews for Bar Staff; resolves employee complaints; decides upon termination and other discipline of Bar Staff employees; and is responsible for inventory, variances, and ordering with respect to the Bar Department.
• In the absence of the General Manager, the Assistant General Manager is responsible for managing and directing the work of all FOH departments.
• Responsible for exercising discretion and independent judgment with respect to the Bar Department and other departments, as assigned, including interpreting, implementing, and enforcing management policies and operating practices, controlling labor costs, carrying out major assignments in conduct of operations, and investigating and resolving matters of significance to management, and representing the Company in complaints, disputes, and other grievances.
• Assists in building sales by utilizing strategy implemented by General Manager and Company.
• Assures that all Company and restaurant specific policies and procedures are adhered to on a regular basis (e.g., Food Safety, Sanitation, Allergy, Responsible Alcohol Service, OSHA-related, Employee Handbook).
• Performs job functions of other management personnel in their absence and/or in addition to them.
• Addresses guest complaints and overall guest satisfaction issues promptly and professionally by taking appropriate action.
• Utilizes all Company business systems effectively (e.g. POS, HRIS, Hiring/Selection, Scheduling, Inventory and Labor Management Systems).
• Assigns, directs, reviews, and approves work of Bar Staff and other FOH associates while working in the restaurant.
• Determines appropriate staffing levels for each shift based on business needs and places employees on meal periods/breaks and makes cuts (allows employees to leave early) as appropriate.
• In addition to having direct decision-making authority to manage and direct the work of the Bar Department, including hiring, disciplining, and terminating Bar Staff, the Assistant General Manager participates in interviewing/selecting other associates and makes hiring recommendations.
• Completes and conducts performance appraisals for Bar Staff as well as other FOH associates as directed by the GM.
• Disciplines other FOH associates.
• Authorizes and assigns overtime.

SKILLS & COMPETENCIES:

• Prior work experience in a restaurant or hospitality position required.
• Leadership qualities including, but not limited to good listening skills; the ability to motivate others; respect for and tolerance of others; the ability to communicate pleasantly and effectively with guests, vendors, associates, management, and Company personnel.
• Good judgment, the ability to make independent decisions without direction from others and to solve any problems arising in the course of performing the work.
• Excellent guest service skills.
• Ability to understand guests’ needs and ask questions to expedite the handling of requests.

MINIMUM EDUCATION & TRAINING:

• Hospitality degree preferred; high school diploma required.
• Serv Safe Food and Alcohol Certification required.