Mortgage Operations Manager jobs in Massachusetts

The Mortgage Banker Branch Manager (MBBM) proactively oversees MLO’s that solicits new residential mortgage business. In this on-going Mortgage Banker Branch Manager role, that you would continually identify, develop and maintain a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A Mortgage Banker Branch Manager network may consist of Mortgage Loan Originator's, Real Estate professionals, Builders, Accountants, Attorneys, Financial Planners, Architects, Title Companies, Appraisers and other professional and personal contacts, as well as other valuable referral sources, and is enhanced by the regular participation in business related development opportunities, community efforts to promote home ownership and professional organizations.

The MBBA responds to MLO’s inquiries and from other business channels. The MBBA conducts interviews with prospective MLO’s, ensures exceptional customer service by maintaining a thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and requirements.

Functions & Responsibilities:

• Develops and maintains successful relationships with MLO’s, business referral sources, existing and prospective clients
• Prospects new mortgage lending opportunities
• Meets with customers as necessary during various stages of the loan process
• Utilizes reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners. Provides complete loan applications to mortgage processor.
• Ensures exceptional customer experience by overseeing loan process from origination to close and providing on-going communication to customers and business partners
• Achieves production goals as established by JET DIRECT MORTGAGE
• Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training activities

New Business Development:

Develop Business Referral Network through marketing, cold-calling, prospecting and networking activities. Participate in community efforts to promote the branch.