Mortgage Operations Manager jobs in Delaware

Job Overview:

We are seeking a dynamic and experienced Mortgage Branch Manager who will be responsible for overseeing the operations of a non-producing mortgage branch. The ideal candidate will have a strong background in mortgage lending, leadership skills, and a proven track record in business development. This role requires a strategic thinker who can drive the branch's success through effective management, business development activities, and team leadership.

Key Responsibilities:

Branch Operations Management:

Oversee day-to-day operations of the mortgage branch, ensuring compliance with company policies, industry regulations, and quality standards. (Think

Manage and monitor loan processing and closing activities to ensure timely and accurate completion.

Collaborate with internal departments to streamline processes and improve overall efficiency.

Business Development:

Develop and implement a strategic business plan to drive mortgage loan production and revenue growth.

Identify and cultivate relationships with real estate professionals, builders, and other referral sources to generate new business opportunities.

Stay informed about market trends, competitor activities, and changes in the mortgage industry to identify business development opportunities.

Team Leadership:

Recruit, train, and mentor a high-performing team of loan officers, processors, and support staff.

Provide ongoing coaching and performance feedback to team members to ensure individual and collective success.

Foster a positive and collaborative work environment that encourages professional development and team cohesion.

Customer Service Excellence:

Ensure the delivery of exceptional customer service throughout the mortgage loan process.

Address customer concerns and escalations promptly and effectively, fostering client satisfaction and loyalty.

Financial Management:

Monitor and manage branch financial performance, including budgeting, forecasting, and expense control.

Analyze key performance indicators (KPIs) and implement strategies to achieve financial targets.

Qualifications:

Bachelor's degree in business, finance, or a related field (preferred).

Minimum of 5 years of experience in mortgage lending, with a strong understanding of loan origination processes.

Proven track record in business development and building successful relationships within the real estate and mortgage industry.

Previous experience in a leadership or managerial role, demonstrating effective team management skills.

Excellent communication, interpersonal, and negotiation skills.

Knowledge of industry regulations and compliance requirements.

This role offers a unique opportunity for a seasoned mortgage professional to lead a high-performing team and contribute to the continued success and growth of our mortgage branch. If you have a passion for leadership, business development, and mortgage lending, we invite you to apply.

Base on Office Production percentage of profit (target $125k /yr)

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Milton, DE 19968 (Required)

Ability to Relocate:

• Milton, DE 19968: Relocate before starting work (Required)

Work Location: In person