Hello,
I have an urgent opening for the below position.
Role: Delivery Manager/ODM
Location: Philadelphia, PA and this is day one onsite
Fulltime
JD:
The delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets.
- To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the BFSI - Insurance industry to deliver business value.
- To work with leading BFSI clients, to help maximize value to the client in the business.
- Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
- Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.
- Domain experience in Retail Banking, Commercial Banking, financial Service, capital market, insurance and similar industries in US market and Banking/ Financial/Insurance Solutions.
- Preferred: Experience of working with Banking and financial service institutions clients (preferred experience US).
# Key Result Areas Activities
- P&L Management
Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
- Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
- Conducts monthly reviews on revenue margin, pipeline, utilization
- Identify key parameters of improvement for vertical growth and margins
- Lead and implement all cost related initiatives for VBUs and direct projects
2 Sales & Client Management
- Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
- Identify opportunities for cross sell in the existing accounts
- Co-own, support and propose new domain offerings/cross-sell to existing clients
- Build Industry partnerships and come up with new offerings, solutions for the vertical
- Support Sales and Delivery teams in proposal/solution development
- Supporting onsite presales and customer presentations
- Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
- Exposure of long term planning and execution
3 Service Delivery and Project Management
- Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
- Decide delivery account structure for all accounts under the vertical
- Responsible for the overall delivery of the vertical
- Ensure smooth operations delivery and in alignment with agreed targets
- Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
- Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
- Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
- Drive change management with agility basis business needs
- Proven record of initiating, establishing & delivering large programs in FPP / T&M model
- Ensure vertical operating metrics are in line with target
4 Performance Management
- Excellent People Management skills with strong ability to lead & mentor the team
- Cascade vertical level goals to practice and account delivery teams
- Manage performance, rewards, careers and appraisals for teams
- Monitor overall vertical employee performance
5 Resource Management & Utilization
- Own operating plans and identify overall resourcing and project staffing requirements along with RMG
- Bench management
- Periodically review overall people operating plan and utilization
6 Training & Knowledge management
- Identify capability gaps and build capability for around program management, project management
- Identify and sign off training needs (internal/external) basis requirement
- Identify training opportunities for enhanced productivity basis industry practices
- Publish white-paper/articles
- Key Performance Indicators
BFSI - Insurance.
- Vertical P&L
- Revenue
- Gross Margin & Net contribution margin
- All aligned direct vertical costs
- EE and Change Requests target achievement and cross sell
Customer CSAT/Customer feedback/NPS
Process Vertical utilization (Project utilizations)
- Cost per employee, sub-contracting costs
- Attrition rate for accounts in Vertical
- Quality of Delivery (SLAs, KPIs)
- Organizational pyramid
- Job rotation of resources
Learning & Growth
- VBU Attrition , high performer attrition
- VBU ESAT
- Diversity in L1 & L2 roles
- % of L1 and L2 positions successors identified
- Stakeholder Interactions
Sub Vertical heads,
Account Delivery Managers
Project, delivery based interactions
Team interactions on a daily basis
Thanks & Regards
Deepak Kumar 1
1, East Rutherford, New Jersey, 07073, United States