Merchant Chargeback Supervisor jobs in Kentucky

Onsite or Remote Options

Lexington, Kentucky

WHO WE ARE

Galls, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals with a national presence in more than 80 locations across the nation. With over 50 years in the Industry, it is easy to see why. We are PROUD to Serve America’s public safety professionals by providing the broadest selection of uniforms, equipment and solutions combined with great customer service.

Job Summary

The Galls Merchant – Hard Goods is responsible for driving the overall product and assortment strategy within a select product category for Galls to deliver successful results as measured by sales, gross profit, margin rate, GMROI and other key metrics. Serves as the accountable owner of their product categories, responsible for establishing strategies that will deliver performance through all Galls sales channels including Galls, US Patriot and Ecommerce through the development of relevant, profitable product assortments, vendor relationship and business productivity, cross-functional collaboration with key internal stakeholders and operational execution.

WHAT YOU’LL DO

• Through the extensive knowledge of product, market, consumer, usage, vendors and trends of their respective product categories, provides leadership across the organization to position Galls as the respected industry leader and category captain for all Galls customer types.
• Responsible for the development of direct reports, including but not limited to Associate Merchants and Assistant Merchants. Provide direction, training and coaching to build a high-performing team with high engagement. Serve as a leader exemplifying Galls values and engage team with positivity, empathy and strong character.
• Owns, enhances, and leverages all vendor relationships within category for the benefit of the Galls business. Creates opportunities for sustained growth, financially viable product differentiation, market advantages and ensures vendor performance to goals across all metrics including margin, supply chain and sales fulfillment. Serves as the go-to leader for all issues concerning inbound activity, vendor performance and product management. Pushes all vendor metrics including MOQs, Lead Times, terms, rebates, freight, and pricing for maximum benefit.
• Synthesize Galls corporate strategies into individual product category strategies as it relates to vendor selection and product assortment to manage inventory, overstock and seasonal SKUs, market trends, GMROI, Turn, EBITDA and NWC achievement, vendor, and customer service levels.
• Manage the Galls portfolio of vendors and products within stated categories to maximize SKU optimization, productivity, and the complete product life cycle inclusive of distribution brands and private label products. Participates in internal Monthly Business Reviews and vendor QBRs to adapt activity to business fluctuations for budget achievement.
• Leads the strategic product planning process and line reviews to grow respective categories in terms of sales and gross profit, as well as common strategies around shared initiatives to drive improvement within the enterprise.
• Uses extensive data mining and information analysis to identify insights, opportunities, challenges, and trends, connects with internal customers to gain buy-in, then takes appropriate action with autonomy to ensure business stability.
• Oversee shifts in priorities throughout the year to report progress and shifts in execution. Seeks, finds, and takes calculated moves that lead to transformational business growth.
• Resolves all issues and challenges as it relates to vendor interaction, including purchase order issue resolution, service level challenges, compliance charges, RTVs, pricing, and data error. Serves as the accountable leader ensuring all vendor business is operating at the highest efficiency and profitability, resolving all issues as they arise.
• Through efforts of continuous improvement, work cross-functionally to streamline processes, improve business behaviors, and promote efficiency with the ability to connect to financial impact.
• Communicates strategies, tactics, results, and initiatives effectively across the organization including peers, cross-functional stakeholders, and senior leadership. Create awareness to opportunities, influence, and secure resources to deliver on responsibilities. Engages with cross-functional sales partners to deliver on customer needs with a collaborative effort.

Financial Performance

• Achieve yearly financial plans through productive assortments, vendor contract improvements, sourcing opportunities, margin enhancement activity, pricing strategies, cost reduction negotiations, increased SKU productivity and enterprise channel extensions (First Sight, Fire, Military, Fed/Mil).
• Enhance the financial productivity of categories and vendors through deep SKU optimization efforts, vendor pricing negotiations, vendor program enhancements and life cycle management as measured by GMROI, Turn, Service Level, NWC and other metrics.
• Secure exclusive promotions and work cross-functionally with Sales and E-Comm to maximize market advantages.

WHAT YOU BRING

• Product passion – Natural and fanatical curiosity around product and the Galls customer, demonstrated and put into action.
• Strategic thinking – Ability to envision, create and drive data-supported strategies to generate disruptive growth within business with connection to economical impact.
• Results-oriented – Ability to drive results, fully executed with excellence to and above plan with urgency, full accountability, autonomy, and adaptability to shifting markets.
• Leadership – Demonstrated and active leadership across the organization to create change, effect improvement, influence growth and develop talent to position Galls as a premier employment destination.
• Salesmanship – Ability to influence across vendors, the organization, and customers to position Galls as the preferred distributor in all Galls sales channels.
• Decision making – Ability to assess situations from all perspectives and make financially sound decisions based on a best course of action.
• Negotiation skills – Superior negotiation skills with proven results leveraging company scale, business drivers and strategies to build last partnerships of sustained growth.
• Presentation skills – Strong business story-telling ability backed by diligent data-support to present with clarity and professionalism across the organization, vendors and retailers.

• 4-5 years experience in merchandising in either Distribution and/or Retail
• 4 Year Degree or Equivalent
• Must demonstrate knowledge/experience of managing a P&L or Open to Buy.
• Must demonstrate knowledge/experience of managing merchandising metrics and their financial impact.
• Must demonstrate knowledge/experience of leveraging effective vendor negotiation skills for business improvement.
• Must demonstrate knowledge/experience leading assortment planning that produce maximum SKU, inventory, and space productivity.
• Highly Proficient/Advanced in Excel, experience utilizing data tools such as Tableau, Qlik, PowerBI, or other data-mining tools.
• Proficient in MS Word, PowerPoint.
• Knowledge of public safety, military, law enforcement or workwear industry preferred.
• Ability to successfully manage multiple tasks simultaneously.
• Ability to adapt readily to change and work within a high-paced environment with autonomy
• Experience with multi-channel business to include store, catalog and web
• Successful experience in customer centric organizations
• Strong analytical skills, ability to convert data into information and present insights.

Key Metrics:

Sales, COGs, Margin, Turn, Ave Inventory, Customer Service Level.

WHAT TO SEND OUR WAY

• Your resume, highlighting your education, experience, and skills
• Why you want to be a part of the Galls family

WHAT WE OFFER

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.