Merchant Chargeback Analyst Sr. jobs in Washington
Merchant Chargeback Analyst Sr. is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst Sr. may require a bachelor's degree or its equivalent. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Merchant Chargeback Analyst Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Analyst Sr. jobs
- Amazon
-
Seattle, WA
FULL_TIME
-
DESCRIPTION
Amazon is looking for talented, customer-obsessed Senior Merchant Managers (formerly Senior Category Managers) to help shape the future of our 3rd party marketplace. The SMM role offers the unique opportunity to own a sizable portion of a fast-growing category P&L while also driving large scale, high visibility projects across a variety of internal teams.
The ideal candidate will be highly organized and have a demonstrated track record of successful project management/ownership, juggling multiple projects with competing deadlines, and using data to identify and prioritize opportunities. They will be analytical, enthusiastic, self-motivated, detail-oriented, customer-focused, and have strong communication skills with the ability to handle ambiguity and influence employees at all levels of the organization.
Key job responsibilities
The Sr. MM will have several key responsibilities within the 3rd party Marketplace side of the business, including:
• Category strategy and ownership: Work closely with Leadership on planning and business strategy, drive best-in-class customer experience and maximize unit and GMS growth through timely analysis and action.
• Business Development: You will work closely with Marketplace teams to help recruit strategic sellers and drive sales in new categories.
• Seller management: Identify and lead new Seller partnerships, manage large Sellers and enhance overall Seller experience with better self-service and reporting resources.
• Project management: Lead a variety of projects that impact both Consumer Electronics and the broader US business.
• Customer Experience: Innovate with our sellers to drive optimal customer experience across the Musical Instruments 3P business.
A day in the life
A successful CMM must be able to:
• Act as the ‘business owner’ for their categories, possessing a complete understanding of internal and external variables that impact our business (this entails owning forecasting, monitoring, understanding and reporting on the category, along with responsibility for driving strategic projects to achieve business objectives)
• Have a complete understanding of customer needs, both existing and potential, and use that knowledge to deliver site features that provide Amazon customers with an unparalleled shopping experience
• Create business plans for new opportunities and develop and execute project plans for the launch of new features, incorporating merchandising and pricing strategies
• Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
• Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets. Identify the right referral fee for different category segments to maximize topline growth
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USABASIC QUALIFICATIONS
• Bachelor’s degree
• 5 years of professional experience influencing internal and external stakeholders
• Strong written and oral communication skills, ability to Earn Trust and articulate complex ideas effectively
• Strong business judgment and pragmatic approach to delivering results
• Strong analytical abilities and problem-solving skills
• Proficiency with Excel and data analysis
• Operates as a team player, likes to have fun at work, and has a positive attitudePREFERRED QUALIFICATIONS
• MBA or related Master's
• P&L responsibility and experience delivering strong financial results
• Demonstrated ability to manage multiple projects (prioritization, planning and task delegation)
• Excellent analytical and data-mining aptitude
• Ability to think and react in a high-energy, fast paced environment
• Demonstrates creative problem solving by adapting frameworks or existing practices to create useful solutions
• Proven ability to manage large and complicated projects with experience leading cross-functional projects and teams
• Strong proficiency in strong understanding of business statistics and data analytics
• Basic SQL Proficiency
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $126,300/year in our lowest geographic market up to $208,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. - 6 Days Ago
- Amazon
-
Seattle, WA
FULL_TIME
- DESCRIPTIONThe Amazon Musical Instruments team is looking for a talented, customer-obsessed Senior Merchant Manager (SMM) to help shape the future of our 3rd party marketplace. The SMM role offers the...
- 14 Days Ago
- Amazon
-
Seattle, WA
FULL_TIME
- DESCRIPTIONThe Amazon US PC/IT team is looking for a talented, customer-obsessed Senior Category Merchant Manager (CMM) to help shape the future of our 3rd party marketplace. The CMM role offers the u...
- 8 Days Ago
- City of Seattle
-
Seattle, WA
FULL_TIME
- Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard ...
- 15 Days Ago
- Jcommerce Group
-
DC, WA
FULL_TIME
- The Jcommerce Group is looking for a Senior Data Analyst to fundamentally change the relationship we have with our data. We want to give you a seat at the table and make an impact across all departmen...
- Just Posted
- Monolithic Power Systems, Inc.
-
Kirkland, WA
FULL_TIME
- Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power deli...
- Just Posted
Merchant Chargeback Analyst Sr. jobs at Popular Companies
- NCR Atleos
-
Frisco, TX
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 6/1/2024 12:00:00 AM
- AMISEQ
-
Plano, TX
- Job Description: Ability to process manage high volumes of exceptions dispute cases in an accurate and timely manner. An...
- 5/31/2024 12:00:00 AM
- Information Solutions
-
Edison, NJ
- Job Description Job Description This is a Senior Chargeback Position in charge of client chargeback portfolios, you woul...
- 5/31/2024 12:00:00 AM
- William Hill Sportsbook
-
Las Vegas, NV
- The Chargeback Manager is a leadership role responsible for overseeing and managing a team of Chargeback Analysts within...
- 5/31/2024 12:00:00 AM
- US Tech Solutions
-
Franklin Lakes, NJ
- Duration: 6 months+ Job Description: This position requires a minimum of 1 year of experience in commercial contracting ...
- 5/30/2024 12:00:00 AM
- Codeforce 360
-
New York, NY
- Summary AR Credit and Chargeback Analyst should have a strong understanding of accounting principles, customer service, ...
- 5/30/2024 12:00:00 AM
- Ajanta Pharma USA Inc
-
Bridgewater, NJ
- Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsi...
- 5/29/2024 12:00:00 AM
- Fashion Nova
-
Los Angeles, CA
- ABOUT US Fashion Nova is an inclusive fashion-forward and trend-driven apparel and lifestyle brand that celebrates all d...
- 5/29/2024 12:00:00 AM