Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Someone who has a passion to make the customer experience great, not just someone to say answer the phone. Our company prides itself on the technology, response and ability to help our customers. The front line position of answering the phone is the first impression to the rest of the outstanding experience our company provides.
This is a Monday thru Friday position. 8 AM to 4:30 PM.
Please only apply if you are able to work that schedule.
Job Duties include:
After 90 days of employment, health insurance is available.
We offer 10 days paid vacation, 5 days sick leave and 8 major holiday paid days.
Job Type: Full-time
Pay: $18.50 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
Work Location: In person