Merchant Card Customer Service Representative jobs in Delaware
Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Representative jobs
Spanish Card Customer Service
- Discover Financial Services
-
Newark, DE
FULL_TIME
-
Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in July of 2024.
We’ve Got You Covered With a Variety Of Shifts. We Are Currently Hiring For Schedules With Start Times That Range Between The Following Hours- 12:30 PM EST - 4:00 PM EST (OH, PA, NJ, DE, MD)
- 10:30 AM MDT - 2:00 PM MDT (Utah)
- 9:30 AM MST - 1:00 PM MST (Arizona)
What You’ll Do- Responsible for handling complex customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer inquiries may require deviation from standard screens, scripts and procedures. Navigates a computerized system for responding and/or troubleshooting to customer questions.
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
- If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
- We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
- Handles complex customer service inquiries and problems via telephone, digital or chat channels.
- Utilizes effective verbal communication and problem solving skills to handle customer service inquiries.
- Uses discretionary authority to satisfy the customer within reasonable limits including but not limited to adjustments, credit limit increases and complex solutions.
- Navigates a computerized system for responding and/or troubleshooting to customer questions which includes using standard screens, scrips and procedures.
- Documents Customer files.
The Basics- Less than High School
- H.S. Diploma or GED
- 1 years customer service experience
- Bilingual Spanish
#ZRDFS
#Remote
#BIRemote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline
The application window for this position is anticipated to close on Jun-08-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation
The base pay for this position generally ranges between $18.00 to $20.75. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits
We also offer a range of benefits and programs based on eligibility. These benefits include:- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation. - 3 Days Ago
Card Fraud Customer Service
- Discover Financial Services
-
Newark, DE
FULL_TIME
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- Just Posted
Credit Card Customer Service
- Discover Financial Services
-
Newark, DE
OTHER
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- 18 Days Ago
Spanish Card Fraud Customer Service
- Discover Financial Services
-
Newark, DE
FULL_TIME
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- Just Posted
Customer Service Representative
- GROTTO PIZZA INC
-
Seaford, DE
OTHER
- Job Details Job Location: Seaford - Seaford, DE Salary Range: Undisclosed DescriptionDescription: To assist in providing a positive take-out or delivery service for every guest by using proper telepho...
- 2 Days Ago
Customer service representative
- Ursa Innovations
-
Claymont, DE
FULL_TIME
- As a Customer Service and Sales Representative, you help create the energy and excitement surrounding our clients’ products by providing innovative solutions to guide customers to the right choice. We...
- 2 Days Ago
Merchant Card Customer Service Representative jobs at Popular Companies
Client Service Officer - C11
- Citigroup, Inc.
-
New York, NY
- The Client Service Intmd Analyst is a developing professional role. Deals with most problems independently and has some ...
- 6/11/2024 12:00:00 AM
Client Service Officer (Remote Eligible: AZ, NM)
- Enterprise Bank & Trust
-
Santa Fe, NM
- Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee s...
- 6/10/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Lacey, WA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/10/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Penngrove, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/10/2024 12:00:00 AM
Dedicated Customer Professional
- Chevron
-
Lemon Grove, CA
- At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard...
- 6/10/2024 12:00:00 AM
Client Relations Representative
- Tamirior Insights Inc
-
Tampa, FL
- Job Description Job Description Here at Tamirior Insights we commit to our clients and their goals, we have a strong vis...
- 6/10/2024 12:00:00 AM
Client Service Officer - C11
- Citigroup Inc
-
New York, NY
- The Client Service Intmd Analyst is a developing professional role. Deals with most problems independently and has some ...
- 6/8/2024 12:00:00 AM
Client Relations Representative
- North Inc
-
Saint Louis, MO
- Job Description Job Description Client Relations Representative (Entry Level) North, Inc. values results and is committe...
- 6/7/2024 12:00:00 AM
About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$34,029 to $45,685