Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
We are seeking an Customer Service Representative to join the company, a premier supplier, in Denver, CO USA USA While working in this clean, not climate-controlled facility you will have the opportunity to be directly involved in the evolution of the industry. Come work for a company that has been consistently recognized among the Best & Brightest Companies to Work For. Immediate interviews are available, apply today!
Summary: Admin Support for many offices, helping in the Service Coordinator role. Answering customer phone calls and emails for service requests, inquiries, help handle and resolve complaints.
Daily task and Major job duties/Responsibilities include:
Call taker
Taking New service request
Entering info into system
Getting info to scheduler to schedule service
Might be scheduling services when team members are OOO.
Monitor service Inbox/Email for incoming requests.
Customer phone calls
Help pull daily/weekly reports- help keeping systems up to date
Data entry
Electronical filing
Education/Experience: High School Diploma or equivalent. REQUIRED
Customer service related experience required. PREFERRED
Clerical/office/ Admin experience PREFERRED
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.