Member Services Supervisor supervises a group of member services representatives that address health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for researching more complex questions, investigating the cause of the issue, and responding to members on escalated issues. Being a Member Services Supervisor assists with hiring, training, ongoing monitoring and QA, performance evaluations and any corrective actions of member services representatives. Requires a high school diploma or its equivalent. Additionally, Member Services Supervisor typically reports to a manager. The Member Services Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Member Services Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Salvation Army Family Treatment Services (FTS) provides a puʻuhonua (safe place) designed for women and children on their journey toward living a life free of substance use and violence. We provide gender responsive residential and outpatient treatment, infant mental health and family services and supportive housing that helps women create healthy, supportive relationships in their lives and set them on the path toward achieving their self-directed goals.
We invite you to join our Team and help to make multi-generational change in our community!
We are looking for a Treatment Services Supervisor who will join our Women’s Way residential and outpatient treatment program. Are you that individual?
This is a rewarding position that requires strong community relationship management skills and a generative leadership approach to join our multi-disciplinary team of Substance Abuse Counselors and Support Services Staff.
Responsibilities:
Qualifications:
Certified Substance Abuse Counselor Certification (CSAC) and a minimum of two years of supervisory experience required. Certified Clinical Supervisor (CCS) certification and/or master’s degree in a behavioral health discipline preferred. Preference for a minimum of 5 years’ experience in a residential substance use treatment facility for women and/or supervisory or managerial role in any accredited substance use treatment program. Personal vehicle and valid Hawaii State driver license required.
Benefits:
· 14 paid holidays annually
· Opportunities for professional licensing and/or CSAC supervision hours
· Paid vacation and sick leave
· Tuition assistance
· Sick leave cash payout
· Opportunity for growth within the larger Salvation Army division
· Marriage leave
· Parental leave
· Quarterly employee engagement activities for team building and training
· Convenient location from freeway offramps, bus lines and near Kahala Mall and Kaimuki Town
· Free parking
· Medical / Dental / Vision coverage
· 403B
· Employee Assistance Program
Job Type: Full-time
Pay: $56,000.00 - $60,000.00 per year
Benefits:
Schedule:
License/Certification:
Shift availability:
Ability to Commute:
Work Location: In person