Member Services Manager jobs in Ohio

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About Us:

At MyPlace Self Storage, we're more than just a businesswe're a tightly knit community. Our focus on innovation, exceptional service, and fostering our team members sets us apart as industry pioneers. As we prepare to broaden our range of high-quality properties in the upcoming year, we're on the lookout for dedicated individuals eager to evolve with us.

Job Summary:

The Self Storage Property Manager is responsible for overseeing the day-to-day operations and management of a self-storage facility. This includes customer service, leasing units, maintaining the property, managing finances, and ensuring a safe and secure environment for tenants and their belongings.

Duties and Responsibilities:

• Provide excellent customer service to tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Assist customers with rental inquiries, unit selection, and leasing agreements.
• Handle customer complaints or issues in a timely and efficient manner.
• Advertise available units through various channels, such as online listings, signage, and local advertising.
• Conduct property tours for potential tenants and assist with the leasing process.
• Implement marketing strategies to attract new tenants and retain existing ones.
• Maintain accurate records of unit availability, rentals, and tenant information.
• Perform regular inspections of the property to ensure cleanliness, safety, and proper maintenance.
• Collect rent payments, late fees, and other charges from tenants in a timely manner.
• Manage properties budget, forecasting revenue and expenses to ensure profitability.
• Monitor delinquent accounts and take appropriate actions for collections.
• Implement security measures to safeguard the property and tenants' belongings, such as surveillance systems, lighting, and access controls.
• Enforce property rules and regulations to maintain a safe and secure environment.
• Respond to emergencies or incidents, such as break-ins, accidents, or medical emergencies, following established procedures.
• Maintain organized files and records, including lease agreements, tenant information, and financial documents.
• Prepare reports for management, summarizing property performance, occupancy rates, and financial metrics.
• Coordinate with Regional Manager as needed for support, guidance, and reporting.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Prior experience in property management, customer service, retail or a related field preferred.
• Strong communication and interpersonal skills.
• Proficiency in basic computer applications (e.g., MS Office, property management software).
• Ability to multitask, prioritize, and work independently with minimal supervision.
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Valid driver's license and reliable transportation.
• Attention to detail and problem-solving skills.