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Member Services Director jobs in Minnesota

Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Member Services Director jobs

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Director of Health Services -RN
  • Fairview Health Services
  • Deephaven, MN FULL_TIME
  • Join the Deephaven Woods Senior Living team as the Director of Health Services (DHS) RN! Wage ranges between $98K - $120K, dependent on experience.

    This is a full time, salaried leadership nursing position, located in Deephaven, MN. Ebenezer offers performance bonuses as well as a generous benefits package (paid time off, matching retirement monies, tuition reimbursement/direct pay for college, wellness dollars, medical, dental) https://www.ebenezercares.org/employee-benefits . Plus eligible for RN student loan repayment up to $10,000..

    • 80 hours per pay period
    • Triage Line (Minimal on-call)
    • Campus team, which includes skilled nursing and independent living


    The DHS Nurse is responsible for providing leadership in all aspects of the provision of nursing services while ensuring regulatory compliance and service excellence. While this position is ultimately responsible for ensuring that an RN is available to staff 24/7, Ebenezer provides on-call/afterhours nursing support to our assisted living sites using an efficient and effective triage system. A trained triage nurse is available by phone to provide evaluation and direction for unexpected medical situations occurring at the community during evening and overnight hours. This leadership nursing position supports the entire Assisted Living staff within this Community and serves in a manager on duty role as needed. Supported by caregivers- Resident Assistants whom are trained to pass medications.

    Oversees Resident Centered Care

    • Ensures the development of RN assessments and the implantation of individual resident care plan/service agreements that attain or maintain the highest level of physical, mental, and psychosocial well-being of the resident . Ensures that care planning incorporates Honoring Choices (POLST) and Resident Bill of Rights .
    • Ensures appropriate re sident/family participation and education in the care plan ning/service agreement processes . Sees that this is properly documented.


    Ensures Clinical Compliance

    • Effectively plans, organizes, directs, and implements comprehensive health care program. This includes, but is not limited to, staff placement consistent with scope of practice, medication administration program, resident safety, and staff development.
    • Collaborates with Ebenezer administration to develop nursing policies and procedures that reflect current clinical practice, professional standards, and Ebenezer’s philosophy of care.
    • Evaluates and modifies goals, objectives, and organizational structure of the health services department to continually provide health care services consistent with best practices.
    • Oversees site compliance with all applicable regulations including, but not limited to, WI Board of Nursing, Wisconsin State Home Care Licensure, HIPAA, OSHA, CLIA, & Medicaid.
    • Advises administration in matters related to nursing services and environmental safety enlisting compliance specialists as appropriate.
    • Develops and participates in the implementation of a process that collects and analyzes health services data, identifies trends, institutes actions to resolve problems promptly, and evaluates effectiveness of these actions.


    M An Ages Nursing Department Budget

    • Participates in budget development and monitors budget compliance.
    • Prepares financial/statistic reports as requested .


    Provides Leadership And General Oversight Of The Nursing Department

    • Develops goals with nursing staff and holds them accountable to their job responsibilities.
    • Provides on-going support to and encourages professional development of leadership team .
    • Establishes and monitors an effective staffing model and ensures efficient use of staffing resources.
    • Oversees delivery of all services provided by care providers and ensures staff compliance with all pertinent regulations and Ebenezer policies and procedures.
    • Establishes on-going training programs for nursing staff consistent with applicable local, state, and federal regulations.
    • Monitors employee satisfaction and leads the development of appropriate employee engagement strategies.
    • Ensures 24-hour availability of RN on-call .
    • Performs essential functions of any health care team member if required .


    Leads And/or Performs Coordination Of Resident Care

    • Ensures availability of adequate tools to support implementation of resident care plan . This includes supplies such as medications and durable medical equipment.
    • Encourages collaboration with community resources to meet full complement of resident identified needs.
    • E nsure s accurate and timely communication of resident car e plan needs with all internal departments such as dietary, billing, etc.
    • Ensures collaboration among resident , family, physicians, consultants, community agencies, and institutions to facilitate safe tra nsfer of care as needed.
    • E nsures that assessments are consistently completed in a timely manner and that MD orders are updated to validate care plans.


    Supports a Marketing Plan Aimed At Full Occupancy

    • Strives to create a culture of services excellence through role-modeling, training and coaching nursing staff in the principles and practices of customer service.
    • Collaborates with Ebenezer marketing team and assists with marketing and outreach initiatives . This may involve visits to referrals sources, public speaking , and individual resident/family consultations.
    • Collaborates with the management team to develop and maintain a system for soliciting customer feedback and following up on concerns and suggestions.


    Required

    American Red Cross: CPR/AED for Professional Rescuers and/or Healthcare Providers, Life Guarding First Aid/CPR/AED

    • RN Licensure/Registered with the MN Board of Nursing
    • Vocational/Technical Training or Associate Degree
    • Current Basic Life Support (BLS) for Health Care Provider from American Heart Association (AHA) or American Red Cross;
      • accepted certifications as follows - AHA: BLS for Healthcare Providers (CPR & AED) Program or BLS Provider - BLS Instructor.

    • One to three years experience


    Preferred

    • BSN
    • Three to five years experience
  • 2 Days Ago
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Nutrition & Culinary Services Director
  • Presbyterian Homes & Services
  • Paul, MN FULL_TIME
  • Min Max Overview Presbyterian Homes & Services - Highland Path is seeking a Nutrition & Culinary Services Director to join our team. The Nutrition & Culinary Services Director is responsible for plann...
  • 6 Days Ago
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Director of Health Services - RN
  • Fairview Health Services
  • Minneapolis, MN OTHER
  • OverviewJoin the Jones-Harrison Senior Assisted Living/Memory Care team as the Director of Health Services (DHS) RN! Wage ranges between $98K - $120K, dependent on experience. This is a full time, sal...
  • 1 Month Ago
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Director Nursing - Perinatal Services
  • Fairview Health Services
  • Minneapolis, MN OTHER
  • OverviewThis Nursing Director leads patient care operations in collaboration with the VP/CNO, the VP of Operations and system Service Line Executives, to include nursing practice, quality and safety, ...
  • 21 Days Ago
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Director of Food and Nutrition Services
  • Johnson Memorial Health Services
  • Dawson, MN FULL_TIME
  • POSITION SUMMARYResponsible for the daily operations of foodservice department, according to facility policy and procedures and federal/ state regulations. Provides leadership and guidance to ensure t...
  • 24 Days Ago
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Director of Clinical Services
  • SOUTHERN PLAINS BEHAVIORAL HEALTH SERVICES
  • Minneapolis, MN FULL_TIME
  • ***This position is located in Winner, SD. Relocation or Commute Required** About Us Southern Plains Behavioral Health Services (SPBHS) is a leading behavioral health organization based in South Centr...
  • 26 Days Ago
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Member Services Director jobs at Popular Companies

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Afternoon Assistant Teacher/After Care Program Supervisor
  • Nebraska Department of Education
  • Lincoln, NE
  • Montessori School for Young Children Afternoon Assistant Teacher/After Care Program Supervisor Preferred Qualifications ...
  • 6/11/2024 12:00:00 AM
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Team Member Service Director
  • Navion Senior Living
  • Lenoir, NC
  • The Team Member Services Director assists in the direction of residence operations. Lead and motivate employees in provi...
  • 6/10/2024 12:00:00 AM
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Member Services Assistant Director
  • JCCs of North America
  • Columbus, OH
  • Are you passionate about helping out your community? Do you consider yourself a "people person" with plenty of customer ...
  • 6/9/2024 12:00:00 AM
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Associate Director/Director
  • BioPhase
  • San Diego, CA
  • We seek an enthusiastic and highly motivated DMPK Lead to join our seasoned drug discovery and early development team. Y...
  • 6/8/2024 12:00:00 AM
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Photo Director
  • Uline, Inc.
  • Pleasant Prairie, WI
  • Photo Director Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Bring your eye for impeccable photog...
  • 6/8/2024 12:00:00 AM
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Photo Director/Associate Photo Director
  • Aquent
  • Milwaukee, WI
  • FANTASTIC PHOTO DIRECTOR OPPORTUNITY RELOCATION Assistance Provided if Needed Our client, a leading provider of shipping...
  • 6/7/2024 12:00:00 AM
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Operations Director
  • Centria Autism
  • Winston-Salem, NC
  • Every child deserves the brightest future and Life Skills Autism Academy is on a mission to help young children with Aut...
  • 6/7/2024 12:00:00 AM
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Executive Director
  • Sunrise Senior Living
  • Golden Valley, MN
  • Overview "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an e...
  • 5/31/2024 12:00:00 AM
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About Minnesota

Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North). Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Member Services Director jobs
$136,233 to $186,776

Most Popular Cities in Minnesota for Member Services Director Jobs

What does a Member Services Director do?

Member Services Director in Cedar Rapids, IA
The Director develops and maintains departmental budgets, supervises all members of the academic advising staff, and assesses and maintains efficient and effective operating procedures, including ensuring appropriate use of technology, ongoing staff training, and the delivery of optimal services to all students.
January 03, 2020
Member Services Director in Fresno, CA
Prity Lad takes us on a tour of Freemasons’ Hall and reveals UGLE’s forward-thinking support programme for current and future members.
December 01, 2019
Member Services Director in Knoxville, TN
It works well, as there is a need for cooperation internally and communication externally to look after our members’ interests.’.
December 31, 2019