Loan Servicing Supervisor jobs in Utah

SCHEDULE

Full-Time

LOCATION

In-Office at Mountain America Center

9800 S Monroe St

Sandy, UT

To be effective, an individual must be able to perform each job duty successfully.

• Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with Mountain America.
• Thorough understanding of MACUs Loan Servicing guidelines and procedures.
• Assists Loan Servicing Assistant Manager in analyzing trends, servicing data and reports to ensure that service objectives are met.
• Resolves member concerns and complaints.
• Trains and mentors Specialists in all aspects of consumer loan servicing responsibilities and tasks.
• Exemplifies the call handling and quality review procedures.
• Assists Loan Servicing Assistant Manager with the quality review process.
• Handles all loan error assertions in compliance with Federal regulatory error resolutions regulations and maintains organized files regarding error resolution efforts.
• Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring to them.
• Performs loan, share, payment and error adjustments in Symitar timely, accurately and in accordance with accounting and servicing regulations and guidelines.
• Handles loan pay-off requests in a timely and accurate manner.
• Works in conjunction with the Consumer Loans Compliance Manager to ensure loan servicing procedures and guidelines are in line with Federal regulations.
• Administers government mandated HELOC End-of-Draw period communications in accordance with regulations and maintains files regarding such efforts.
• Oversees all Home Equity and Student workout loan requests in a manner commensurate with loss mitigation regulations and works with the Collections Team to ensure adherence to rules and guidelines. Such includes:
  • Verification of Income
  • Properly reading title and credit reports
  • Protects MACU interests by negotiating mutually beneficial agreements with members.
• Performs other duties as assigned.

Managerial Level: Lead

Have no supervisory/managerial responsibilities

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Three to Five years of similar or related experience

Education

High school diploma or equivalent

College course work in accounting is preferred.

~

Licenses, Certificates, Registrations, Trainings

n/a

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job.  Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Computer/Office Equipment Skills

• Basic computer operating skills.
• Intermediate skills in Microsoft Office (Outlook, Word, Excel)
• Must be proficient in all relevant internal systems
• Type a minimum of 35 words per minute preferred. Symitar and 10-Key experience preferred.

Managerial Level Responsibility

Has no supervisory/managerial responsibilities

Other Skills and Abilities

• Thorough knowledge and understanding of credit union policies and procedures
• Knowledge of MACU departments, which the Consumer Loan Servicing team supports
• Strong leadership and motivational skills

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***