Land Support Agent Supervisor jobs in Delaware

We invite you to review our current professional staff openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world.

By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues.

We are recognized as a global powerhouse for complex transactions, litigation / controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients.

Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Support Oversight Supervisor to join our Firm. This position will be based in our Wilmington, Delaware office (hybrid).

This position will oversee the day-to-day coverage needs and daily operations of the Legal Assistant Services, Secretarial Services and Legal Technology Departments ("the Departments"), and additional responsibilities including, but not limited to, staff oversight, training and employee development, and process improvement in the Wilmington office.

• Coordinates and oversees daily assignments and day-to-day operations, ongoing projects, and professional development of employees in the Departments.
• Assists with programs that increase Departmental efficiency, strengthen employee knowledge and abilities, encourage leadership, and maintain upper margin service support for attorneys and clients.
• Provides leadership and continued professional development for the Departments, including the advancement of training initiatives.
• Promotes an environment of teamwork and self-directed work teams by incorporating internal and external training methodologies and the continual evolvement of team efficiencies.
• Develops and communicates Departmental guidelines and procedures.
• Ensures accurate and timely responses to request for Department services.
• Actively seeks to enhance knowledge of and familiarity with all procedures and Firm software and applications.
• Identifies issues and needs of the workplace environment and communicates those issues and needs to the Office Administrative Director and / or Director of Legal Assistant Services, when appropriate.
• Collaborates with the Office Administrative Director and / or Director of Legal Assistant Services to ensure proper daily workflow and assignments of attorney / secretarial and attorney / legal assistant teams.
• Assists with determining the operational support required for new cases and overall case management.
• Meets with attorneys regularly to determine the operational support required for new matters and overall case / deal management.
• Consults with attorneys to ensure proper daily and long-term work flow and assignments of attorney / secretarial and attorney / legal assistant teams.
• Ensures current knowledge of Firm policies and practices for staff, current knowledge of industry trends, and continued professional development for staff.
• Participates in the interviewing, selection and training process for the Departments.
• Actively seeks out alternative methods and / or best practices for all workflow and procedures.
• Recommends and implements changes and improvements in methods and procedures to higher level management.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies.
• Works with the Office Administrative Director and / or Director of Legal Assistant Services to prepare and monitor department budgets and expenditures, and ensure that vendors provide cost-effective services.
• Reviews disbursement reports to ensure compliant and appropriate billing.
• Demonstrates knowledge of the litigation process and case management skills, as well as familiarity with corporate transactions.
• Actively assists with coordinating work room and review space.
• Coordinates legal assistant staffing with supervisors and managers in other offices.
• Oversees and manages scheduling for secretarial staff.
• Coordinates secretarial projects, including identifying resources required, overseeing progress of ongoing projects, communicating closely with others regarding the progress of projects, and ensuring that all administrative tasks are being completed both timely and efficiently.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Oversees employee work performance and provide guidance in the resolution of problems.
• Recommends and participates in disciplinary procedures.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operations, policies and procedures.
• Performs other related duties as assigned

Qualifications

• Demonstrated experience with leading and supervising others
• Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Working knowledge of litigation matters and corporate transactions with litigation support / legal technology experience
• Proven ability to effectively lead, coordinate and implement projects, processes and change management
• Ability to take initiative and responsibility when dealing with Departmental issues
• Current knowledge of industry best practices, trends and techniques
• Strong technology skills, including relevant Firm programs such as, MS Word, advanced Excel, PowerPoint, and project management and database applications with the ability to learn new software and operating systems
• Excellent presentation skills
• Excellent customer service skills
• Ability to execute instructions and Firm policies with authority
• Ability to handle more complex issues / duties requiring independent exercise of discretion and judgment
• Demonstrated close attention to detail
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to defuse a tense situation
• Ability to effectively supervise others
• Ability to administer Firm policies and procedures
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work and delegate effectively
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education / Experience

• Bachelor's degree required
• Minimum five (5) years of relevant administrative management experience in a law firm and / or professional services field

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do.

We know that inclusion, equity and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the firm's success.

Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and professional staff.

Benefits

The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan / 401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

EEO Statement

Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who are interested in applying for a position and require an accommodation during the process should contact Winnie Feng at (212) 735-3037.

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Last updated : 2024-05-04