IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The Senior IT Vendor Management Specialist executes assigned aspects of the Vendor Management Program for the Company, including the development and implementation of enhancements to the Vendor Management program that are appropriate for the size and complexity of the Company. This individual is responsible for providing leadership and vision in the development and execution of the vendor management program for IT, which includes the documentation, implementation and maintenance of the IT vendor management processes, standards, and metrics tracking. This role is accountable for all activities associated with effectively building and maintaining external third party partner/vendor/outsourcing relationships, which includes establishing and monitoring the IT Vendor Service Level Agreements (SLA) against contract terms for primary vendors and business partners; management and performance monitoring of all IT vendors; serving as the primary liaison between legal, project leads and other key stakeholders in the contract negotiation process. This position will work with the IT Leadership team and participate in the development of strategic sourcing strategies and vendor relationship management strategies for all aspects of IT and will provide recommendations on in/out-sourcing decisions and selection of alternative vendors. As part of on-going responsibilities, the Senior IT Vendor Management Specialist will facilitate regular communication concerning projects to ensure key performance indicators are achieved and maintained. Acts as the primary contact and will own the communication with IT vendor relationship owners within Western & Southern Financial Group and will engage with IT vendors as needed. Works with minimal supervision and is responsible for making an established range of decisions, escalating to Manager when necessary and updating Manager on a regular basis.
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