IT Capacity Planner jobs in Wisconsin

Job Description

Support Analyst

The Support Analyst is a full time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user support, you will perform administration on back-end systems such as Microsoft 365, Active Directory, Servers, Citrix, Networking and a variety of system security and protection tools. As a key member of the overall Envision Family, you are passionate about Making. Awesome. Work!

Qualification and Skill Requirements:

• Growth mindset
• Excellent written and verbal communication skills
• Appreciation of a conscious culture
• Intrinsically motivated
• High school diploma or equivalent
  
  

Task Highlights:

• Manage customer requests via phone, email, chat and ticketing systems
• Troubleshoot and resolve customer requests, looping-in and escalating as needed
• Collaborate with other Envision teams on new customer or internal projects
• Determine and execute changes to hardware, software, applications, and/or systems
• Prioritize tasks, seek collaboration and assistance when needed
• Continuous team and self-improvement through training, mentoring and sharing
  
  

Benefits:

• Health (Quartz Coverage), Dental, and Vision
• Flexible Spending and Dependent Care
• Short- and Long-Term Disability
• Life Insurance
• 401k
• Remote Work
• Pet Insurance
• Work life balance – flexible schedule and flexible PTO
  
  

Envision IT is a soulful company comprised of caring people with a growth mindset. Envisioners are passionate about our purpose: enriching the lives of our stakeholders. Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive. Envision IT is searching for intrinsically motivated, curious and compassionate people to join our team.

Company Description

Envision IT is a soulful company leveraging our business as a source for good in the world. Envisioners are passionate about our purpose: enriching the lives of our stakeholders. Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive. Envision IT is searching for intrinsically motivated, curious, and compassionate people to join our team.

Envision IT is a soulful company leveraging our business as a source for good in the world. Envisioners are passionate about our purpose: enriching the lives of our stakeholders. Our focus is technology optimization that empowers people to meaningfully contribute, enables employee engagement and supports businesses and employees to thrive. Envision IT is searching for intrinsically motivated, curious, and compassionate people to join our team.