Instructor - Communication jobs in Mississippi

Job Description

GENERAL STATEMENT OF FUNCTION :

The Communications Specialist will possess outstanding telephone skills and will be comfortable communicating with prospective, current and previous students as well as internal cohorts with daily use of administrative software, such as SCT Banner, Cisco Agent Software, Recruit CRM, etc.

The candidate will be knowledgeable of all components of the student enrollment process and will exhibit superior customer service skills in all functions to positively enhance the student’s educational experience.

This position requires someone with an outgoing and positive attitude, multi-tasking ability, excellent problem-solving capabilities and ability to work a flexible schedule.

This position reports directly to the Director of Recruitment, Communications and Data. Job Duties SPECIFIC DUTIES & RESPONSIBILITIES :

1. Provide outstanding customer service by answering phones and tickets as the receiver and caller.2. Assist students with general questions regarding admissions, financial aid, business services, refunds, registration, etc.

3. Effectively deal with upset customers by controlling the conversation to represent the college in a positive light.4. Ability to work efficiently and effectively with other employees in the Answer Center.

6. Maintain an extensive knowledge base of the institution to provide accurate information about admission or financial aid requirements, student accounts, and other general information related to college policies and procedures.

7. Assist students as much as possible with the utilization of web based services before leveling them up to a different departments.

8. Monitor Live Chat ticketing software which contains active web users, the questions email account () and social media messages;

ensure responses are appropriate such as grammar, tone, professionalism, timeliness, etc.9. Communicate and work cohesively with College Representative / Enrollment Specialists and other departments as needed.

10. Be familiar with and abide by MGCCC Policies and Procedures Manual, College Catalog, Student Handbook as well as educational privacy policies such as FERPA.

11. Ability to work extended hours as needed, such as evenings, weekends, holidays, etc.12. Perform other duties that are implied, related and / or recommended by the Director of Recruitment, Communications and Data or Dean of Enrollment and Registrar.

Mandatory Qualifications (M1) Minimum of an Associate’s Degree from an accredited institution.

M2) Work experience in a professional setting.

M3) Demonstrated proficiency with Microsoft Office Suite.

M4) Excellent organizational and communication skills.

M5) Customer service experience. Desirable Qualifications (D1) Bachelor’s Degree for an accredited institution.

D2) Experience working in a Student Services related area, preferably a community college setting.

D3) Experience with SCT Banner or other administrative software.

Last updated : 2024-06-07