Instructional Technology Specialist supports faculty members utilizing information technology in support of teaching and learning. Develops computer training materials and assists in teaching how to set up and use computer applications and related technologies. Being an Instructional Technology Specialist may troubleshoot technical problems and train junior staff members. Typically requires a bachelor's degree. Additionally, Instructional Technology Specialist typically reports to a manager. The Instructional Technology Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Instructional Technology Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
POSITION: Desktop Support Technician
LOCATION: Instructional Technology Center
HOURS: 8 Hours Per Day (7:30am – 4:00pm)
CALENDAR: 260 Days Per Year (July – June)
STARTING SALARY: Range 11 ($24.08 - $25.91 Per Hour for 2023-2024; 2024-2025 Hourly Rate Pending Union Negotiations)
BENEFITS: PERS, Medical, Dental, Vision, Optional Insurances, Paid Leaves, Holiday Pay, etc.
START DATE: Monday, July 1, 2024
APPLICATION DEADLINE: Open Until Filled
JOB PURPOSE STATEMENT/S: The position of Desktop Support Technician is for the purpose/s of support and maintenance of organizational computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The Desktop Support Technician will also troubleshoot problem areas (in person, by telephone, remotely, and via work order) in a timely and accurate fashion, and provide end-user assistance where required.
ESSENTIAL JOB FUNCTIONS:
OTHER JOB FUNCTIONS:
REQUIREMENTS – QUALIFICATIONS:
Skills to proficiently use, troubleshoot, and repair multiple computer systems in a networked environment. Strong analytical and follow through skills.
Knowledge of software applications that can be used to address technology needs.
Ability to communicate effectively with teachers, staff, colleagues, community agents and employers; ability to work independently and be self-directed, ability to provide software and hardware support, software design, setup and training on various software applications. Coordinate and gain cooperation from multiple areas within IT to accomplish assignments. Ability to work well independently on defined tasks. Work well as part of a team. Physical abilities include talking/hearing/near/far visual acuity.
Ability to speak a second language preferred.
TERMS OF EMPLOYMENT: Salary and work year to be established by the Board.
EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Board's Policy on Evaluation of Support Staff Personnel.