Information Technology Supervisor supervises the implementation and administration of information systems and equipment in accordance with organizational policies and goals. Implements internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Being an Information Technology Supervisor analyzes business needs and recommends IT hardware and software products to support internal business processes. Develops detailed documentation of methodologies, processes, and specifications of an organization's IT systems and coordinates and schedules IT initiatives. Additionally, Information Technology Supervisor monitors information systems to ensure computer equipment, hardware, and software operate in alignment with organizational needs and standards. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems and data and develops backup strategies and recovery plans. Collaborates with business groups to help utilize information systems to improve operational efficiency. Requires a bachelor's degree. Typically reports to a manager. The Information Technology Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Information Technology Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
The ideal candidate for this position will excel if they can keep their calm in a high-pressure environment coordinating the logistics of the CEO of the company. The candidate should have some relevant experience to the role that highlights their capability to conduct all administrative work, making sure the CEO's operations run smoothly. Thus, the candidate should be a detailed task manager who is a creative problem solver.
Responsibilities
· Provide high-level administrative support to the CEO of a managed services technology provider.
· Ability to manage multiple tasks and prioritize deadlines in a fast-paced environment.
· Manage the CEO's calendar, travel arrangements, expenses, and correspondence.
· Coordinate meetings, events, and presentations involving the CEO and other stakeholders.
· Prepare agendas, minutes, reports, and other documents for the CEO and the board of directors.
· Handle confidential and sensitive information with discretion and professionalism.
· Research, analyze, and summarize information and data for the CEO's decision making.
· Act as a liaison between the CEO and internal and external contacts.
· Anticipate and resolve issues and problems that may arise in the CEO's office.
· Enhance the efficiency and effectiveness of the CEO's office by implementing best practices and procedures.
Requirements
· At least 3 years of experience as an executive assistant or similar role.
· Excellent verbal and written communication skills in English.
· Proficient in Microsoft Office, Google Workspace, and other productivity tools.
· Strong organizational, planning, and time management skills.
· Ability to multitask and prioritize in a fast-paced and dynamic environment.
· Attention to detail and accuracy.
· Initiative, creativity, and problem-solving skills.
· High level of confidentiality, integrity, and professionalism.
· Knowledge of the managed services technology industry is a plus.