Information Technology Supervisor jobs in New Jersey

Information Technology Supervisor supervises the implementation and administration of information systems and equipment in accordance with organizational policies and goals. Implements internal procedures and guidelines to diagnose and resolve technical issues across different systems and technologies, including hardware, software, and networks. Being an Information Technology Supervisor analyzes business needs and recommends IT hardware and software products to support internal business processes. Develops detailed documentation of methodologies, processes, and specifications of an organization's IT systems and coordinates and schedules IT initiatives. Additionally, Information Technology Supervisor monitors information systems to ensure computer equipment, hardware, and software operate in alignment with organizational needs and standards. Installs and configures an organization's network infrastructure including LANs, WANs, and wireless networks and monitors network performance. Implements basic security measures to protect systems and data and develops backup strategies and recovery plans. Collaborates with business groups to help utilize information systems to improve operational efficiency. Requires a bachelor's degree. Typically reports to a manager. The Information Technology Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Information Technology Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Supervisor Information Technology Help Desk (NBOE)
  • Newark Public Schools
  • Newark, NJ OTHER
  • Position Type:
    Non Instructional - All Titles/Supv. Inf. Tech. Help Desk
  • Date Posted:
    10/4/2023
  • Location:
    Division of Information Tech - 304


  • NEWARK BOARD OF EDUCATION
    HUMAN RESOURCE SERVICES
    765 BROAD STREET, NEWARK, NEW JERSEY 07102
    ROGER LEÓN, SUPERINTENDENT

    SUPERVISOR INFORMATION TECHNOLOGY HELP DESK
    Office of Information Services

    (Pending availability of funds and Board of Education approval)


    The Superintendent invites qualified and interested persons to apply for the position of Supervisor Information Technology Help Desk within the Office of Information Services.

    This title is governed by the New Jersey Civil Service Commission; meaning that a candidate for the position will be placed as a provisional employee. At a later date the candidate will be required to take an examination administered by the Civil Service Commission. Candidates must score and rank high enough on this examination in order to remain in the position as a permanent employee.

    DEFINITION: Under direction in a state department, agency, institution, or local jurisdiction, supervises staff and monitors help desk support operations providing hardware and software support to end-users; supervises the implementation and maintenance of desktop operating systems, applications, and hardware; directs problem diagnosis and resolution; consults with network management and systems programming staff for problem diagnosis, assistance and resolution; and provides technical support and guidance to end-users and to other units within the organization; does related work as required.

    QUALIFICATIONS AND REQUIREMENTS
    1. Graduation from an accredited college or university with a Bachelor's Degree.
    2. Four (4) years of experience in an Information Technology operational unit of a public or private information processing facility, including at least three (3) years of experience with an information technology help desk or operational support unit supporting a multiplatform Client/Server LAN or WAN environment and/or Mainframe operation, one (1) year of which shall have been in a lead capacity.
    NOTE: An Associate's degree in Computer Science or Information Technology may be substituted for the Bachelor's degree indicated above.
    NOTE: A Bachelor's or Master degree in Computer Science or Information Technology may be substituted for one (1) year of non-lead experience.
    3. Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

    SPECIAL NOTE - SUBSTITUTING EXPERIENCE FOR EDUCATION:
    Experience in the study of work methods and processes, the analysis of varied types of data, the design and preparation of systems and programs, the operation of multi-programming computer systems and work in the Information processing support areas of input/output control, scheduling, or reliability support may be substituted for the required education on a year for year basis.

    NOTE: Any formal information technology training by any organization may be submitted for consideration and evaluation as possibly being equated to a specific number of college credits. The Department of Personnel will review the course content and all the other factors involved, and make a determination.

    BASIC FUNCTIONS AND RESPONSIBILITIES
    1. Supervises the Information Technology help desk support operation; provides guidance to help desk and desktop technical personnel in the provision of support to end users.
    2. Supervises and, as required, resolves complex technical hardware/software problems; consults with the Network operations and Systems Programming staff for assistance with the resolution of more difficult problems.
    3. Supervises the installation and maintenance of desktop hardware, software and peripheral devices.
    4. Oversees the delivery of technical help desk support efforts including request, receipt, prioritization, assignment, documentation and resolution.
    5. Coordinates and executes the process of maintaining daily logs and equipment/system malfunction reports.
    6. Maintains operational control and provides technical expertise to assigned technical personnel on desktop hardware, operating systems and applications, utilities, peripherals, and communication protocols.
    7. Supervises the analysis, diagnosis, troubleshooting, and documentation of problems reported by end users.
    8. Provides technical support and assistance to other areas within the assigned agency on problems
    dealing with operating systems, hardware, utility programs, communications hardware and software.
    9. Answers inquiries from system users; explains systems functions and provides technical assistance in the use and application of system features.
    10. Identifies and resolves network problems.
    11. Provides technical assistance to other units in the testing and debugging of application systems and programs.
    12. Maintains help desk knowledge base with current and appropriate solutions.
    13. Evaluates the efficiency and effectiveness of the help desk services provided to end users.
    14. Assists in the technical evaluations, performance analyses, and implementation of applications, systems and data communication software.
    15. Maintains an awareness of state-of-the-art developments in hardware and vendor supplied software; maintains contact with vendor and professional societies.
    16. Supervises the work operations and/or functional programs and has responsibility for employee evaluations, and for effectively recommending the hiring, firing, promoting, demoting and/or disciplining employees.
    17. Responsible for the ongoing development of employees assigned through the identification of training needs, development of training plans, evaluations of effectiveness of training, and through the development and implementation of on-the-job employee development strategies.
    18. Implements training priorities to ensure unit employees maintain current technical/customer service skill set.
    19. Prepares clear, accurate and concise technical reports including findings, conclusions and recommendations.
    20. Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
    21. Perform other duties and tasks assigned by supervisor.

    KNOWLEDGE AND ABILITIES
    1. Knowledge of computer systems hardware and peripheral equipment.
    2. Knowledge of desktop applications and utilities.
    3. Knowledge of three-tier architecture.
    4. Knowledge of special vendor or client/server productivity aid packages.
    5. Knowledge of facilities generally provided by operating systems software associated with multi-programmed and multi-process oriented computer systems.
    6. Knowledge of voice/data communications network equipment and software.
    7. Ability to acquire a thorough knowledge of Information Technology operations, policies and objectives.
    8. Ability to supervise, motivate, and evaluate the performance of a staff of subordinates assigned to the unit.
    9. Ability to use various Information Technology analytical and productivity aids.
    10. Ability to analyze operating system reports and memory dumps.
    11. Ability to prepare clear, accurate, and concise technical reports.
    12. Ability to work effectively with various levels of agency personnel.
    13. Ability to coordinate staff training required.
    14. Ability to maintain essential records and files.
    15. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
    16. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable form of communication.
    17. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.

    REPORTS TO: DIRECTOR, INFORMATION SERVICES

    SALARY, EMPLOYMENT PERIOD AND UNION AFFILIATION
    1. Salary: Tier 1: 59,933 - $83,163
    2. Employment Period: Twelve (12) Months
    3. Union Affiliation: Local 32

    HOW TO APPLY
    Newark Board of Education only accepts electronic applications.

    OPENING AND CLOSING DATE
    Opening Date: October 4, 2023
    Closing Date: October 18, 2023 or until filled

    THE NEWARK BOARD OF EDUCATION IS AN
    EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
  • 7 Days Ago

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Information Technology
  • BluEdge
  • Carlstadt, NJ FULL_TIME
  • Description The BluEdge experience… Don’t get us wrong, it’s not going to be an easy job. Here’s the good news: we value creative and bright minds. This is a place where you’ll be challenged, inspired...
  • 14 Days Ago

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Technical Project Manager (US Citizens/GC Only)
  • Vinsys Information Technology Inc
  • Jersey, NJ FULL_TIME
  • Remote RoleQualifications For Technical Project Manager7-10 years of experience managing programs and projectsExperience mentoring, coaching IT teamsExperience working in a high-level collaborative en...
  • 4 Days Ago

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Mobile Application Developer
  • Realtime Information Technology
  • Toms River, NJ FULL_TIME
  • ealtime Information Technology provides a cloud-based all-in-one comprehensive Student Information System designed to cater to all aspects of student management for New Jersey PK-12 schools. Located i...
  • 25 Days Ago

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Web Developer - Remote | WFH
  • Get It Recruit - Information Technology
  • Trenton, NJ CONTRACTOR
  • Are you a seasoned Web Developer with a passion for crafting robust web-based applications? Join our dynamic team in Trenton, NJ, and become an integral part of our technological evolution.Role Overvi...
  • Just Posted

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Information Technology Auditor (Lead)
  • Brooksource
  • Brunswick, NJ CONTRACTOR
  • Job Title: Lead Technology AuditorLocation: New Brunswick, New Jersey, United States - PLEASE ONLY APPLY IF YOU CAN BE ONSITE 3 DAYS PER WEEK IN NEW BRUNSWICK, NJ 6-month contract to hire opportunity ...
  • 2 Days Ago

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Information Technology Supervisor
  • DBI Staffing
  • San Francisco, CA
  • 5 days in office** The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems...
  • 6/11/2024 12:00:00 AM

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Supervisor
  • ADB Companies Inc
  • Uniontown, PA
  • To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the company’s ...
  • 6/11/2024 12:00:00 AM

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Information Technology Supervisor
  • Bayforce
  • The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, provid...
  • 6/9/2024 12:00:00 AM

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Information Technology Supervisor
  • Bayforce
  • San Francisco, CA
  • Role Title: IT Supervisor – needs to have experience in a law firm Employment: Perm Annual Salary: $125,000 Preferred Lo...
  • 6/8/2024 12:00:00 AM

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Supervisor IS
  • Clean Harbors
  • Reserve, LA
  • HPC-Industrial, Powered by Clean Harbors, In Reserve, LA is looking for a Supervisor IS (Industrial Services) to join th...
  • 6/6/2024 12:00:00 AM

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Supervisor IS
  • Clean Harbors
  • Deer Park, TX
  • HPC-Industrial, Powered by Clean Harbors, is looking for a Supervisor to join their safety conscious team! This team mem...
  • 4/2/2024 12:00:00 AM

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Supervisor IS
  • Clean Harbors
  • Sumter, SC
  • Thompson Industrial, powered by Clean Harbors, is looking for an Supervisor to join their safety conscious team! This Fo...
  • 3/18/2024 12:00:00 AM

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Supervisor IS
  • Clean Harbors
  • Hopewell, VA
  • Thompson Industrial, powered by Clean Harbors, is looking for an Supervisor to join their safety conscious team! This Fo...
  • 3/12/2024 12:00:00 AM

New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River. New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Information Technology Supervisor jobs
$122,734 to $160,089

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