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Inbound Contact Center Supervisor jobs in North Carolina

Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Inbound Contact Center Supervisor jobs

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Operations Supervisor- Contact Center
  • Victra - Verizon Authorized Retailer
  • Winterville, NC FULL_TIME
  • Why Join VICTRA

    Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.

    As the leader of the operations team everyday your mission will be to drive the center toward operational excellence. The operational supervisor role will create new and innovative programs meant to enhance the employee and gust experiences by leveraging feedback from our frontline employees and supervisors.

    We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

    Here Are Your Core Responsibilities

    • Create and maintain all employee recognition programs.
    • Contact Center supply management.
    • Plan and help facilitate employee meetings.
    • Center communications
    • Manage training completion rates.
    • Point of contact for all center technology implementations
    • Call Center Reporting
    • Manage a small team of operational coordinators.
    • Point of contact for all facility related matters
    • Manage staff meetings and action items.
    • New Hire Coordination
    • Knowledge management systems

    Here is what we can offer you in exchange for your world-class work:

    • Competitive Pay
    • Premium Health, Dental, and Vision Insurance
    • Paid Maternity Leave
    • 401K Match
    • Tuition Reimbursement
    • Fifty percent off Verizon Service
    • VNation Disaster Relief
    • Diversity, Equity, & Inclusion Team Member Resource Groups
    • Career Advancement Opportunities

    You Will Need To Have

    • 3-5 years operational experience working in call centers or large employee organizations.
    • Demonstrates a systematic approach in carrying out assignments.
    • Ability to propose plans of action which are timely, realistic, and positive.
    • Shows finesse in situations of stress.
    • Effectively manage workflow; divides work into manageable activities.
    • Communicates clearly, concisely, and with confidence.
    • Makes full use of computer productivity software.
    • Successfully develops creative strategies.
    • Gives careful attention to cost implications of decisions.
    • Strongly motivated to achieve higher expectations.
    • Legally authorized to work in the United States
    • Associate or bachelor’s degree preferred.
    • At least 18 years or older

    Equal Employment Opportunity

    We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better.
  • 1 Day Ago
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Operations Supervisor- Contact Center
  • Victra - PRD
  • Winterville, NC FULL_TIME
  • Why Join VICTRAVictra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest...
  • 2 Days Ago
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Contact center
  • Victra
  • Winterville, NC FULL_TIME
  • Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
  • 11 Days Ago
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Contact center sales
  • Victra
  • Winterville, NC FULL_TIME
  • Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
  • 1 Day Ago
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Systems Analyst-Contact Center
  • Truist Bank
  • Raleigh, NC FULL_TIME
  • Language Fluency: English (Required)Work Shift:1st shift (United States of America)Job Grade:111Please review the following job description:Provide systems analysis support for interfacing business an...
  • 1 Day Ago
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Contact Center Rep
  • Driven Brands Shared Services LLC
  • Remote, NC FULL_TIME
  • Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver except...
  • 28 Days Ago
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Inbound Contact Center Supervisor jobs at Popular Companies

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Call Center Agent (Part-Time)
  • Xtend
  • Grand Rapids, MI
  • POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit u...
  • 6/2/2024 12:00:00 AM
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CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
  • MCI Military Recruitment
  • Orange Park, FL
  • POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Ca...
  • 6/2/2024 12:00:00 AM
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Inside Sales Coordinator
  • Weichert Real Estate Affiliates Inc.
  • ** Inside Sales Coordinator Morris Plains, New Jersey, 07950, United States** Weichert Lead Network Inc. is hiring an In...
  • 6/2/2024 12:00:00 AM
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Call Center Support Coordinator (Remote in Harrisburg, PA)
  • Acentra Health
  • Harrisburg, PA
  • CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, servi...
  • 6/2/2024 12:00:00 AM
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Bilingual Customer Service Representative
  • MCI Military Recruitment
  • Las Cruces, NM
  • POSITION OVERVIEW: BILINGUAL CUSTOMER SERVICE REPRESENTATIVE We are looking for bilingual customer service representativ...
  • 6/2/2024 12:00:00 AM
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Bilingual Call Center Representative
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $12.50 / hour BENEFITS & PERK...
  • 6/2/2024 12:00:00 AM
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Bilingual Call Center Representative
  • MCI Military Recruitment
  • Orange Park, FL
  • POSITION OVERVIEW: BILINGUAL CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking f...
  • 6/2/2024 12:00:00 AM
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CALL CENTER CLAIMS REPRESENTATIVE (Full-Time & Part-Time)
  • OneMCI
  • Savannah, GA
  • Savannah, GA $11.10 - $16.10 / hour CALL CENTER CLAIMS REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We...
  • 6/2/2024 12:00:00 AM
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About North Carolina

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Supervisor jobs
$52,441 to $72,464

Most Popular Cities in North Carolina for Inbound Contact Center Supervisor Jobs

What does an Inbound Contact Center Supervisor do?

Inbound Contact Center Supervisor in Utica, NY
All employees are part of one team and all supervisors are supes of that team.
January 17, 2020