Inbound Contact Center Manager jobs in South Carolina
Inbound Contact Center Manager manages inbound contact center agents and operations focusing on selling products or services. Develops standards and monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and standard customer response procedures. Sets and communicates operational policies and procedures. Additionally, Inbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Inbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Inbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Inbound Contact Center Manager jobs
Support Center (Service Desk) Manager
- CGS Federal (Contact Government Services)
-
Columbia, SC
FULL_TIME
-
Employment Type: Full Time, Mid-level
Department: Information Technology
CGS is seeking a Support Center (Service Desk) Manager to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Qualifications:- Experience in one of the following disciplines: Information Systems, Information Technology,
- Service desk Institute (HDI) certified as a HDI Support Center Manager with a requirement that individual become HDI Support Center Director certified within 12 months of Task Order Award
- Demonstrated experience re‐engineering or setting up service desks according to industry best practices
- Demonstrated experience obtaining Government management buy‐in for improving the service desk by demonstrating greater Return on Investment
- Demonstrated experience developing and maintaining formal processes and procedures for consistency and increased productivity
- Demonstrated experience implementing methodologies to improve first call resolution, managing customer perceptions, and building strong internal relationships
- Demonstrated experience recommending and implementing appropriate technology and other resources to maximize service desk effectiveness
- Demonstrated experience building and retaining a qualified service desk team through innovative hiring and training and development techniques
- Demonstrated experience implementing innovative staffing and scheduling models for KPI guaranteed coverage at the lowest possible costs
- Demonstrated experience developing a customer care philosophy that ensures customer satisfaction
- Demonstrated experience analyzing service desk performance through various statistical and reporting methods
- Demonstrated experience enhancing the image of the service desk as a front-end support group that advances the IT vision and strategy
- Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:
Email: info@cgsfederal.com - Experience in one of the following disciplines: Information Systems, Information Technology,
- 8 Days Ago
Contact Center Specialist
- Greenville Federal Credit Union
-
Greer, SC
FULL_TIME
- Job Opening: Contact Center SpecialistJoin Greenville Federal Credit Union as a Contact Center Specialist and step into a dynamic role where your communication skills will shine! This exciting positio...
- 7 Days Ago
Contact Center Consultant
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
- Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
- 10 Days Ago
Contact Center Supervisor
- Serenity Healthcare
-
Springs, SC
FULL_TIME
- Contact Center Supervisor - Onsite **Location: Atlanta-Sandy Springs, GA**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leade...
- 11 Days Ago
Supervisor contact center
- Home Depot
-
Fort Mill, SC
FULL_TIME
- Position Purpose : The HDES Contact Center Supervisors lead and coach remote teams of 16 combined Regional Communication Administrators supporting and dispatching HDES field technicians. The superviso...
- 16 Days Ago
Contact center representative
- Comporium
-
Lancaster, SC
FULL_TIME
- SUMMARY Responsible for providing customer service responses for all Comporium Services and Products to include, but not limited to : billing, sales, and services issues. Maintain strong knowledge on ...
- 20 Days Ago
Inbound Contact Center Manager jobs at Popular Companies
Contact Center Operations Manager
- VBeyond Corporation
-
Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
Contact Center Manager
- Vanguard
-
Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
- 6/10/2024 12:00:00 AM
Contact Center Manager (Call Center Manager)
- Educational Federal Credit Union
-
Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
Contact Center Manager
- SEB Professional North America
-
Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/7/2024 12:00:00 AM
Contact Center Manager (Call Center Manager) - On-site
- Educational Federal Credit Union
-
Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/7/2024 12:00:00 AM
Contact Center Operations Manager
- IGT Solutions
-
Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/7/2024 12:00:00 AM
About South Carolina
South Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the Southeastern United States and the easternmost of the Deep South. It is bordered to the north by North Carolina, to the southeast by the Atlantic Ocean, and to the southwest by Georgia across the Savannah River.
South Carolina became the eighth state to ratify the U.S. Constitution on May 23, 1788. South Carolina became the first state to vote in favor of secession from the Union on December 20, 1860. After the American Civil War, it was readmitted into the United States on June 25, 1868.
South Carolina is the 40th most extensive and 23...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Inbound Contact Center Manager jobs
$82,501 to $118,450
Most Popular Cities in South Carolina for Inbound Contact Center Manager Jobs
What does an Inbound Contact Center Manager do?
Inbound Contact Center Manager in Altus, OK
When customers call a business on the phone for support, the call center is where they land.
December 29, 2019
Inbound Contact Center Manager in High Point, NC
Having a good coaching program in place is vital to success in improving efficiency. Make sure your call center software includes a coaching and monitoring tool.
January 01, 2020
Inbound Contact Center Manager in Columbus, GA
Traditional call centers are the heart of customer service for many businesses.
February 11, 2020