Implementation Manager jobs in Washington

About Us

As the leader in mentoring software, Chronus is a fast-growing SaaS business that serves the who’s who of industry leaders around the world today, including large and medium enterprises, leading colleges and universities, and professional associations.  Blue-chip organizations take advantage of our award-winning software to drive compelling mentoring, coaching, and onboarding programs that propel employee engagement to develop their people faster and better.
The Chronus team is a dynamic and innovative group focused on creating value for our clients while fostering a culture and experience where all of our employees may thrive.

Our Mission
Organizations only reach their greatest potential when their people do. We’re true believers in mentoring and ERGs, and how technology can help better activate them. Every day, we work toward our vision of establishing a more equitable, innovative and empathetic world where human interactions drive development, inclusion and connection.

Our Vision
To establish a more equitable, innovative, and empathetic world where human interactions are driven by mutual respect, shared values, and a strong sense of belonging.

Responsibilities:

• Develop relationships with customer stakeholders and platform administrators, deeply understanding each organization’s business goals, objectives, and needs that ultimately lead to customer retention. Not to mention revenue growth, and enthusiasm to evangelize Chronus!

• Lead new customer implementations, including fastidious project management

• Manage internal record keeping and communication channels in a timely manner

• Configure software and deliver effective training

• Take a proactive and consultative approach to help customers achieve their program goals and navigate internal barriers to adoption

• Work closely with cross-functional partners like Sales, Account Management, Support, Marketing, and Product, to collaborate and coordinate customer success throughout the customer lifecycle.

• Provide strong guidance and expertise to your clients

• Engage customers in a trusted advisor role

• Assertively manage client progress toward key milestones to ensure successful launch

• Own your clients’ rollout success including quality, smoothness, & customer satisfaction

• Learn constantly, starting with mastery of the product and mentoring domain

• Serve as the voice of the customer within Chronus

• Stay abreast of L&D and HR industry trends to engage stakeholders as thought partners

• Help the greater Chronus team succeed by authoring content, leading projects, etc.

• Advocate and activate for solutions when faced with challenging situations 

• Willing to travel periodically

Skills and Requirements:

• Bachelor's degree 

• 3 years of experience in SaaS business focused on Customer Success or project/program management

• Experience in the SaaS market building deep relationships with customers and stakeholders, with a strong preference for candidates with experience in the HR Enterprise market

• Able to learn new technologies quickly; software-savvy

• Ability to stay organized while managing multiple programs & implementations

• Self-motivated; able to manage project deliverables proactively and independently

• Hungry to excel and succeed in a fast-paced scrappy start-up environment - you’re comfortable with ambiguity and thrive when given the opportunity to improve an organization’s developing systems and processes; after all, the only constant is change!

• Flawless verbal and written communication skills—you communicate in a way that builds trust

• You dive deep into the details but prioritize efforts that will have the greatest impact, making your clients look like rock stars while helping them focus on the big picture

• You are curious, analytical, and enjoy problem-solving

• Your customer focus and commitment to excellence drives you to own the customer experience

• You are passionate, warm, and friendly, but also obsessed with details and timelines

• You aren't afraid to roll up your sleeves and get tactical with customers; you have the technical acumen to understand and apply our product to its many use cases

• Effective at working with a diverse, global team and customer base at all levels of the organization

• Team player, able to inspire others to action including peers or management and to build a rapport among those working on customer projects together

• Strong professional written and verbal communication, as well as interpersonal skills. Fluent in English. Bonus if you’re multilingual!

• Strong general project management, organizational, and time management skills with a track record of delivering on deadlines

• Competence with Microsoft Office programs, tools and/or the G Suite of applications (e.g., Gmail, Google Drive, etc.). Comfortable leveraging CRMs and CSPs, such as Salesforce, Zendesk, and Vitally

• Bonus points if you have experience supporting U.S. Government accounts (IL4)

• Strongly aligned with Chronus’ values

Rewards and Compensation

• High-growth startup culture where you can make a real impact.

• Self-managed, flexible PTO

• Employer paid health benefits plan.

• 401K plan with 4% employer match

• Employee stock option plan

• $73,000- $80,000 annual base salary plus annual bonus