Implementation Manager manages a team of implementation specialists responsible for installing and deploying technical systems, software, hardware, or solutions. Ensures the team is following department policies and procedures. Being an Implementation Manager manages and supports multiple implementation projects. Assesses client's requirements, develops scopes and cost estimates, and creates project plans and schedules. Additionally, Implementation Manager ensures that implementations are completed on time, within budget, and meet client expectations. Responds to and resolves escalated client issues during or after implementations. Troubleshoots and recommends solutions to implementation problems or challenges. May be involved in pre-sales product demonstrations or assist in developing proposals. Requires a bachelor's degree in area of technical specialty. Typically reports to a director. The Implementation Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Implementation Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Project Manager role is responsible for the implementation of products and services of new clients and managing the coordination of internal/external project initiatives. This position will lead, plan, and organize the implementation cycle with our partners, end users, and direct clients.
Duties and Responsibilities
• Coordinating daily activities required to ensure projects are completed on time in a successful manner
• Managing implementation projects involving departmental or cross-functional teams focused on completion of project deliverables for client on-boarding
• Maintaining repeatable on-boarding strategies
• Creating project plans for all projects with decisive milestones, as well as timeline and responsibility assignment
• Defining scope and requirements of an implementation project
• Managing client satisfaction and expectations of products and services
• Training client on products and outlining process workflow utilizing products and services
• Supporting clients and resolving issues during implementations
• Documenting and capturing details of project tasks, milestones, and communications throughout the project lifecycle.
• Leading internal and external meetings/calls
Qualifications
• Ability to work in a dynamic professional environment while managing multiple projects simultaneously
• Excellent written and verbal communication skills with attention to detail
• Ability to communicate technical requirements to a non-technical audience
• Working knowledge of Word, Excel, MS Project
• Exceptional organizational skills