Salary Company Skills How To Become Job Openings

Hotel Manager Assistant jobs in Texas

Hotel Manager Assistant is responsible for supporting the Hotel Manager with daily hotel operations and services. Responsible for ensuring guest satisfaction, responds to complaints, and ensures hotel profitability. Being a Hotel Manager Assistant tends to all facets of hotel operations in the absence of the Hotel Manager. May require a bachelor's degree. Additionally, Hotel Manager Assistant typically reports to a manager. The Hotel Manager Assistant manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Manager Assistant typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Hotel Manager Assistant jobs

H
Hotel Assistant General Manager
  • Hotel McCoy
  • College Station, TX FULL_TIME

  • In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager. This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on the front of the house operations, housekeeping, food/beverage, events and maintenance.

    Description

    We are deeply committed to the idea that travel is an experience and should be open to each and all. Hotel McCoy was designed to be equally welcoming to every person, regardless of identity, travel status, or budget - a holistic hotel experience beyond just a place to sleep. It is more like a microcosm, a place to connect with one’s self, the community, and the magic of travel.

    We reject the idea of target audiences, high room rates, and boredom. Instead, we designed a hotel that is equally hospitable to any person on any travel budget, so long as they are travelers at heart. True travelers are the ones who seek out culture, the people who visit a place not to leave their own footprint but to feel the heartbeat of their destination. These urban explorers want to dine with the locals, drink beer brewed in the city they visit, and take in the sites that are a bit off the traditional tourist path. Hotel McCoy travelers come from all over the world, all stages of life. Business travelers, family travelers, first-time travelers, and seasoned travels. All are welcome here!

    Come join the best team in College Station! We work hard, play hard, support one another, and cheer each other on! Come as you are and be a part of our work community.

    Hotel McCoy believes in Travel for ALL and our teams are made of the most passionate and caring individuals you could hope to work with. We take care of each other, our guests, and our properties to deliver one-of-a-kind experiences.

    Your Role
    In the role of Assistant General Manager, you will work closely and assist the Creative Manager and General Manager. This position will oversee all operational aspects of property and employee management, specifically the supervision of the overall operation of the hotel, with a priority focus on front-of-the-house operations, housekeeping, food/beverage, events, and maintenance.

    In this role, duties include but are not limited to inventory, ordering, maintenance, overall upkeep, budgeting, and labor cost management assistance, staffing supervision and compliance, upkeep and improving policies, executing decisions that maximize revenue generation and result in profits, and motivating training and retaining associates. Maintaining daily communications with General Manager and Creative Manager, and executing all duties required for the day-to-day management and oversight consistent with the expectations of Hotel McCoy.

    Responsibilities
    • Be onsite at Hotel McCoy regularly and as scheduled
    • Support the development and long-term strategic planning of all initiatives at the hotel
    • Recruit and hire staff who understand the Hotel McCoy brand of hospitality and are experienced in the field hired
    • Train staff to successfully perform guest service procedures in accordance with company culture and brand voice
    • Train staff to successfully handle guests who are dissatisfied
    • Motivate staff to improve, grow, and perform well. Maintain and assist General Manager in the development of programs to sustain positive employee satisfaction and employee retainment
    • Personally handle difficult situations involving dissatisfied guests. Attempt to resolve all issues of poor guest service before guests leave the property.
    • Assure total guest satisfaction and happiness, pre-stay, during stay, and post-stay.
    • Properly administer company policies and procedures for human resources management, personnel relations, and fair treatment of associates.
    • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics, and conflict of interest.
    • Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results through regular performance evaluations and reviews.
    • Conduct disciplinary actions when repetitive negative action or detrimental behavior occurs by staff members; per company policy with another management team member approve.
    • Maintain awareness of documentation needed and retained in employee files.
    • Assist or carry out employee terminations under the guidance of the General Manager and in accordance with Company policies.
    • Schedule staff hours and assign duties, responsibilities, and workstations in accordance with work requirements and expected occupancy.
    • Approve any and all schedule changes and coordinate coverage for absent employees and missed shifts.
    • Track and adjust labor in accordance with occupancy.
    • Understand the basic functions of each job description at the company
    • Assist in front desk duties, housekeeping duties, events, and property maintenance shifts when needed
    • Ensure all employees adhere to dress code policies for their scheduled shifts
    • Train and supervise workers in food preparation, and in service, sanitation, and safety procedures
    • Assures all FOH/bar employees complete state-specific liquor permits and health department training within two weeks of hire
    • Monitor employee and patron activities to ensure liquor regulations are obeyed
    • Observe and evaluate work procedures in order to ensure quality standards, and service and communicate the need for improvement to General Manager or Creative Director
    • Ensure a positive guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
    • Inspect rooms, property common areas, and grounds on a regular basis
    • Monitor compliance with health and fire regulations
    • Oversees preventative maintenance and works with the Maintenance department to upkeep property
    • Offer recommendations to management regarding improvements to the overall operation of the property
    • Check at least four random rooms daily for excellent housekeeping standards in accordance with company policy
    • Assist General Manager in developing a department-specific training program and handbook for new employees
    • Assist management in updating of the Company Handbook/Operating Procedures

    Inventory/Deposits/Accounting
    • Follow inventory standards and procedures to consistently conduct an accurate inventory
    • Maintain and check POS for accurate inventory and report excessive discrepancies to General Manager
    • Order and purchase equipment, supplies and ensure quality and timely delivery of services
    • Maintain accurate inventory of all beer, wine, N/A beverages, and snacks; ensure orders are made for sufficient stock at all times
    • Scan and e-file all vendor invoices, shipping receipts, and other receipts
    • Updating the Delivery Tracker
    • Track the number, type, and cost of items sold to determine which items may be unpopular or less profitable and report monthly to the General Manager
    • Oversees the cash drawer and reservations to ensure employees are fairly charging each guest and looks for discrepancies, shortages, and overages
    • Prepares, record, and take weekly deposits to the bank
    • Maintain adequate change in drawer and safe
    • Complete weekly tip report and distribute credit card tips to employees

    Guest Relations
    • Check personal @hotelmccoy email frequently each work day, within a 24-hour turnaround time (unless OOO).
    • Ensure all customer emails forwarded from “hello@hotelmccoy.com” general email account are answered within 12 hours.
    • Ensure all emails/text messages to the Front Desk are being handled and filed constantly throughout the day.
    • Oversees OTA messages and “Guest Feedback” reports. Ensure all messages are answered in a timely manner and all negative guest feedback is addressed directly and immediately.
    • Review Notes report each day to ensure media guests, special occasions, and room-add ons have been acknowledged and executed.
    • Make certain employees are utilizing the Room Notes.
    • Create and oversee tiered room blocks for events/weddings, etc.

    Operations
    • Work with the GM to ensure room availability is running efficiently
    • Oversee the ADA room usage and availability
    • Track and report pest issues to pest contractor; block rooms as needed
    • Communicate room and property maintenance issues with Maintenance Department; block rooms as needed.
    • Make sure rooms are being used regularly and do not become stagnant.
    • Monitors Hotel Tonight bookings and be certain they are entered
    • Supports overall marketing efforts and offers input and suggestions
    • Looks for and reports incorrect information on OTAs and external websites
    • Creates, maintains, and oversees checklists for all departments
    • Represents the company in a professional manner at all times
    • Responds to, assesses, and coordinates a response to property emergencies
    • Maintains an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
    • Attends relevant staff meetings
    • Assist the Creative Manager & General Manager in the facilitation of quarterly all-staff meetings
    • Attend leadership courses by the company and maintains company core values
    • Maintains a high level of cleanliness and safety in the work area
    • Ensure open lines of communication with staff, all departments, and upper management at all times via email, logs, meetings, etc., to ensure all needs of the hotel are met

    Qualifications
    • Education: Bachelor’s degree in Hotel/Restaurant Management, Business, Marketing, or equivalent experience or merit
    • Experience: 2-3 years of related experience
    • Passion: Interested & knowledgeable on trends in the travel and hotel industry

    Skills
    • Effective oral and written communication skills
    • Knowledge of a variety of computer software applications including GSuite & Slack
    • Good analytical skills and decision-making ability
    • Service oriented
    • Outstanding leadership qualities
    • Must be able to work independently and multi-task, prioritizing as appropriate
    • Excellent time management skills
    • Impeccable analytical skills, solution-based problem-solving and decision-making ability
    • Full, open availability to work a varied weekly schedule

    Additional Details
    • At Hotel McCoy, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.
    • This job description is subject to change, the company reserves the right to revise as needed.

    Salary

    $38,000 - $40,000 per year

  • 2 Months Ago
Apply this Job
H
Assistant Hotel Manager
  • Hotel Lucine
  • Galveston, TX FULL_TIME
  • Job description About us Hotel Lucine is a revitalized 61-room boutique hotel in Galveston, TX. The property isn't just a hotel, it exudes a unique local spirt gathering newcomers and locals alike wit...
  • 6 Days Ago
Apply this Job
H
Hotel Assistant General Manager
  • Hotel Lucine
  • Galveston, TX FULL_TIME
  • Responsible for assisting the General Manager in directing and coordinating the activities of the hotel to obtain operational efficiencies and maximize profits, with particular emphasis on ensuring po...
  • 7 Days Ago
Apply this Job
T
Assistant General Manager - The Sinclair, Autograph Collection
  • The Sinclair Hotel
  • Fort Worth, TX FULL_TIME
  • Description About UsWe are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, brin...
  • 23 Days Ago
Apply this Job
D
Hotel Assistant Manager
  • Days Inn & Suites of Houston
  • Houston, TX FULL_TIME
  • ***ONLY APPLY IF YOU CAN COMMUTE TO SOUTHWEST HOUSTON AND HAVE HOTEL EXPERIENCE*** Overview: We are seeking a highly motivated and experienced Assistant Hotel Manager to join our team. As an Assistant...
  • 6 Days Ago
Apply this Job
G
Hotel Assistant General Manager
  • Goodwin Recruiting
  • Frisco, TX FULL_TIME
  • To Apply for this Job Click HereROLE IS BASED IN ARDMORE, OKLAHOMA***Are you ready to lead with passion and drive success in the hospitality industry?If so, we are in search of a Hotel Assistant Gener...
  • 6 Days Ago
Apply this Job
View All Hotel Manager Assistant Jobs

Hotel Manager Assistant jobs at Popular Companies

J
Hotel Assistant General Manager
  • jamphotels
  • Elkhorn, WI
  • Job Description Job Description **Position Overview:** We are seeking an Assistant General Manager to support the Genera...
  • 6/11/2024 12:00:00 AM
Apply this job
S
Hotel Assistant General Manager
  • stayAPT Suites Ocala
  • Ocala, FL
  • Description Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fi...
  • 6/9/2024 12:00:00 AM
Apply this job
H
Hotel Assistant Maintenance Technician
  • Holiday Inn Express Burleson/Ft Worth
  • Burleson, TX
  • Job Description Job Description What is the job? Keeping our hotel running smoothly is vital to our guest's experience –...
  • 6/9/2024 12:00:00 AM
Apply this job
L
Assistant General Manager- Courtyard by Marriott, Littleton, MA
  • Lafrance Hospitality
  • Nashua, NH
  • We looking to add an experienced hospitality leader to join our Award Winning Courtyard team! We are looking to fill the...
  • 6/9/2024 12:00:00 AM
Apply this job
I
HOTEL ASSISTANT EXECUTIVE HOUSEKEEPER
  • Indus Hospitality Group
  • Victor, NY
  • Job Type Full-time Description Indus Hospitality Group's mission is developing, empowering, and supporting success in ou...
  • 6/8/2024 12:00:00 AM
Apply this job
B
Hotel Assistant General Manager
  • BBL Hospitality
  • Troy, NY
  • Hotel Assistant General Manager Job Details Job Location Hilton Garden Inn Troy - Troy, NY Position Type Salary Salary R...
  • 6/8/2024 12:00:00 AM
Apply this job
H
Hotel Assistant Engineer 401K + Benefits
  • Hotel Resource
  • **Other** **Hotel Assistant Engineer 401K + Benefits** Hotel Assistant Engineer 401K + Benefits McKibbon Hospitality Jac...
  • 6/8/2024 12:00:00 AM
Apply this job
S
Hotel Assistant Manager
  • SureStay Plus by Best Western Enterprise OR
  • Enterprise, OR
  • Job Description Job Description We are looking for a motivated individual that has either hotel experience or a hospital...
  • 6/7/2024 12:00:00 AM
Apply this job
View All Hotel Manager Assistant Jobs

About Texas

Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast. Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Hotel Manager Assistant jobs
$54,881 to $76,633

Most Popular Cities in Texas for Hotel Manager Assistant Jobs

What does a Hotel Manager Assistant do?

Hotel Manager Assistant in Binghamton, NY
As a Pets Hotel Assistant Manager, you'll assist the Pets Hotel Manager in overseeing all day-to-day operations of our hotel—from head to tail.
January 20, 2020
Hotel Manager Assistant in Charleston, SC
􀂃 Ensures hotel staff is trained in financial control procedures for cash, vouchers, inventories and receivables, and that these procedures are regularly followed.
February 12, 2020
Hotel Manager Assistant in Manchester, NH
Different field of studies may allow you to do an internship abroad as an administrative assistant within the hospitality industry.
November 27, 2019