Help Desk Support Specialist jobs in Washington
Recently Added Help Desk Support Specialist jobs
Help Desk Support Specialist
- Seattle's Union Gospel Mission
-
Renton, WA
FULL_TIME
-
As a Help Desk Support Specialist, are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you.
The Help Desk Support Specialist will collaborate closely with IT team and end-users to assist in the restoration of services and to identify and help correct problems. This position resolves basic-to-moderate problems in support of the IT Manager and escalates issues accordingly. This position will provide support for computer, application, system, device, access; hardware issues and responds to all requests for technical support across various mediums. Documents, tracks, and monitors the problem using applicable tools while proactively maintaining, patching, updating, and replacing systems or hardware when needed.
Schedule
Monday-Friday 8:00 AM- 5:00 PM
What You Will Do- Provide end-user technical support via internal ticketing system, phone, or in-person to resolve open tickets while tailoring communication style and troubleshooting delivery to match knowledge or skill level of end-user
- Direct unresolved issues to the next level of IT support
- Walk the customer through the problem-solving process
- Follow-up and update customer status and information
- Maintaining records of IT assets, both hardware and software inventory
- Ensure the safety and security of all mission data, maintaining confidentiality at all times.
- Creating clear documentation for employees to follow for self-service situations
- In collaboration with IT team, repairing computer equipment, setting up new computers, installing software, managing updates, and security patching on staff computers
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Attend and participate in all Mission, Division and Department meetings and training, as required.
- Any other job-related duties as assigned by supervisor.
- Associates's degree in Computer Science, IT or a related field is required. A combination of education and 5 years of experience in a similar role may be substituted for a Bachelor’s degree.
- Experience working is a Help Desk role is highly preferred but not required
- Strong familiarity with VoIP phone systems is preferred
- CompTIA A certified, preferred
- Working knowledge of Windows 10/11, Windows Server OS and Microsoft 365, required
- Strong familiarity of Active Directory, DNS, DHCP is required
- Experience working with end users ensuring their needs are met and issues are satisfatorally met
All regular fulltime employees, you are eligible to participate in our generous benefits package:- Medical / Vision with generous dependent coverage
- Dental - 100% company paid
- Long-Term Disability 100% company paid
- Basic Life Plan 100% company paid
- Voluntary Products (Aflac and Guardian)
- EAP and 24/7 Virtual Mental Health 100% company paid
- 4 weeks of paid vacation (prorated based on hire date)
- 11 paid holidays 1 Floating Holiday
- Personal Day and Birthday holiday
- Retirement benefits w/ company match
- Continuing Education Reimbursement Program
While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time; bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith- We believe the Bible to be the inspired, the infallible, authoritative Word of God.
- We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
- We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
- We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
- We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
- We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
- We believe in the spiritual unity of believers in Christ.
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored
Pre-Employment
This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen. - 9 Days Ago
Help Desk Support Specialist
- ST2 ManTech Advanced Systems Intl
-
Washington, WA
FULL_TIME
- Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech, you’ll help protect our na...
- Just Posted
Help Desk Support Specialist
- SEATTLES UNION GOSPEL MISSION
-
Renton, WA
OTHER
- Job Details Job Location: Administration - Renton, WA Position Type: Full Time Education Level: 2 Year Degree Salary Range: $20.46 - $28.65 Hourly Travel Percentage: Up to 25% Job Shift: Day Job Categ...
- 2 Months Ago
Help Desk Support
- BayOne Solutions
-
Seattle, WA
FULL_TIME
- Job DetailsJob Title: Help Desk Support Location: Seattle, WA (On-site)Duration: 12 Months ContractClient: Direct ClientRate: $22/hr. on W2 Details:Clear communication with customer and technical supp...
- 10 Days Ago
Help desk support
- My3Tech
-
Sultan, WA
FULL_TIME
- Job : Helpdesk Help Desk SupportTech Location : Jackson MS Consultant payrate : $35 / hr on W2 (All Inclusive) The Mississippi Department of Education has acurrent goal for every community to effectiv...
- 20 Days Ago
IT Help Desk Support
- Robert Half
-
Seattle, WA
OTHER
- We are offering a contract employment opportunity for a Call Center Specialist in the non-profit industry in Seattle, Washington. The role involves providing technical assistance related to IT systems...
- 24 Days Ago
Help Desk Support Specialist jobs at Popular Companies
Help Desk Support Specialist
- Syntricate Technologies
-
Golden, CO
- Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- ManTech International Corporation
-
Fort George G Meade, MD
- Serves as a point of contact for customers seeking technical assistance via phone or email. Possess familiarity with the...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- Charlton Group, Inc.
-
Quincy, MA
- Job Description Job Description The Charlton Group is seeking a Help Desk Support Specialist for a Hybrid-Remote positio...
- 6/11/2024 12:00:00 AM
Help Desk Support Specialist
- TransPerfect
-
Portland, OR
- Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in ou...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Harvey Nash
-
Frankfort, KY
- This role is vital for the efficient and timely delivery of IT support services. To succeed in this role, individuals ne...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- Red Oak Technologies
-
- Helpdesk Analyst Located onsite in Elk Grove, CA (5 Days / Week ONSITE) Ticketing System is ServiceNow. Handling call es...
- 6/10/2024 12:00:00 AM
Help Desk Support Specialist
- RWD Consulting, LLC
-
Patuxent River, MD
- Help Desk Support Specialist The candidate shall meet the applicable Information Assurance Certification requirements at...
- 6/10/2024 12:00:00 AM
IT Help Desk Support Specialist
- Chivari Llc
-
Hialeah, FL
- Job Description Job Description We are seeking an experienced IT Help Desk Support Specialist to join our team. The idea...
- 6/7/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Specialist jobs
$40,683 to $54,313
Most Popular Cities in Washington for Help Desk Support Specialist Jobs
What does a Help Desk Support Specialist do?
Help Desk Support Specialist
Documents daily activities, system updates, communication system status to on-coming staff for shift change and develop policies and procedure affecting Help Desk Support Service Staff for after-hours and weekends.
May 16, 2023
Assists with administrative matters, programs, activities, and operations in the Information Technology Division including but not limited to the preparation of expenditure requests for purchase of office supplies, equipment, maintenance renewals, and other purchases and services.
March 14, 2023
Support of regional offices for MVB Financial equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any MVB owned technology at the direction of the IT Support Manager.
February 14, 2023
Install, build, support, maintain, and diagnose hardware, software and network components needed to support academic and administrative desktop computers, as directed.
December 11, 2022
Follows set policies and procedures when assisting clients to ensure proper handling of requests as identified in the Service Level Agreements (SLAs).
November 05, 2022
Help Desk Support Specialist in Jasper, AL
Demonstrates professional verbal and written communication skills, able to speak with authority and can provide accurate and detailed written reports and documentation.
March 09, 2023