Help Desk Supervisor jobs in West Virginia
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Logistics Integration Solutions (LIS)
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Charleston, WV
FULL_TIME
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LIS is a leading Technology Company specializing in IT Consulting, Staffing and Enterprise Solutions. We offer a flexible and friendly work environment that enables career growth and opportunities.
Our organization is looking for an experienced Junior Help Desk Support for a (1-3) years contract position in Charleston, WV.
1. Job Title: Junior Help Desk Support
2. Location: Charleston, WV
3. Job Duration: 1-3 years
4. Assignment Type: 1099, C2C
5. Pay Rate: Negotiable
6. Special Skills: help desk, ms office, lan, wan, servers, vpn, ticketing system
1. General Description:
Provide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure problem has been resolved. Update the knowledge base with process changes and recommended solutions. Requires experience and understanding of technical infrastructure and the ability to know limitations and be able to escalate more complex problems when appropriate.1. Typical Duties:
1. Answer inquiries from customer regarding request, incidents or problems
2. Document all aspect of the interaction in the ticketing system
3. Maintain a pleasant demeanor with all customer
4. Immediately escalate any issue identified as security related
1. Ability to conduct meanful Knowledge Base searches in order to pull the correct information for the problem presented
2. Show respect and courtesy to all customer
3. Ability to remain calm and focused when dealing with difficult customers1. The following skills and experience are preferred:
Prior Help Desk experience preferred, extensive knowledge of MS Office (2007 to present) beyond basic personal use required, familiarity with technical infrastructure to include LAN’s, WAN’s, and servers. High school degree required. College experience a plus. Experience with virtual private networking a plus.#IND2
Job Types: Full-time, Contract
Schedule:
- Monday to Friday
Experience:
- Help desk: 1 year (Required)
- lan, wan, servers, vpn: 1 year (Required)
Work Location: In person
- 3 Days Ago
- Insight Medical Imaging
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Greystone, WV
FULL_TIME
- Job Description Job Profile: IT Help Desk Technician Reports to: IT Manager Direct Reports: N/A Hours: 40 hours/week, Permanent Full-Time Location: Greystone Closing Date: Until Successful Candidate F...
- 5 Days Ago
- Seneca Resources
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South Charleston, WV
FULL_TIME
- Provide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose, problem-solve ...
- Just Posted
- Seneca Resources
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South Charleston, WV
FULL_TIME
- Job DescriptionProvide technical support to customers for a wide range of computer-related issues. Actively listen to customer problems and be able to document them appropriately. Ability to diagnose,...
- 1 Day Ago
- Patriot LLC
-
Kearneysville, WV
FULL_TIME
- Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV.As a Help Desk Specialist the ideal candidate will provide Tier II and III technical software, problem resolution ...
- 10 Days Ago
- WVU Medicine
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Morgantown, WV
PART_TIME
- Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 2 Days Ago
Help Desk Supervisor jobs at Popular Companies
- Suncoast Credit Union
-
Tampa, FL
- Overview: Compensation: $66,000 - $97,000 based on experience and credentials Location Type: Hybrid, the incumbent will ...
- 6/11/2024 12:00:00 AM
- Randolph Hospital
-
Asheboro, NC
- Acts as focal point through which the organization will route all system problems as they relate to computer hardware, s...
- 6/11/2024 12:00:00 AM
- Lockheed Martin
-
Moorestown, NJ
- Job Description We are committed to work life balance by promoting this HYBRID TELEWORK opportunity. These job requireme...
- 6/10/2024 12:00:00 AM
- Carter Bank
-
Martinsville, VA
- POSITION TITLE: Branch Help Desk Analyst FLSA STATUS: Non-Exempt SUMMARY: The Branch Help Desk Analyst supports branch a...
- 6/10/2024 12:00:00 AM
- L.S. Starrett Company
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Athol, MA
- Job Summary: Manages the Information Technology help desk operations.Duties and Responsibilities: Managing critical asse...
- 6/10/2024 12:00:00 AM
- Link Solutions, Inc.
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Frederick, MD
- Company Description Link Solutions, Inc. delivers reliable and effective Information Technology services to government c...
- 6/10/2024 12:00:00 AM
- Akkodis
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- Akkodis is seeking an IT Service Desk Supervisor to join a growing company in the Des Moines, IA area! Candidates must b...
- 6/9/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
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Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 6/8/2024 12:00:00 AM