Help Desk Manager jobs in Wisconsin
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Novalink Solutions LLC
-
Madison, WI
FULL_TIME
-
Job Description
Top 3-4 Required skills (6 or more years of experience) :
Ability to independently perform root cause analysis and issue resolution of complex IT issues
related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows,
M365).
Effective and professional communication and interpersonal skills when dealing with a variety of
customers including executives.
Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry
best practices.
Highly self-motivated with the ability to effectively prioritize and execute tasks with strong
attention to detail.
Top 2-3 Nice to Have skills :
ITIL 4 Foundation certification or similar
PMP certification or similar
Requirements
Top Required Skills & Years of Experience :
At least 6 years' experience in the following :
Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.
g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
- Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
- Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
- Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Nice to Have Skills :
- ITIL 4 Foundation certification or similar
- CompTIA A certification or similar
- PMP certification or similar
Last updated : 2024-06-05
- 5 Days Ago
- NOVALINK SOLUTIONS LLC
-
Madison, WI
FULL_TIME
- Top 3-4 Required skills (6 or more years of experience):Ability to independently perform root cause analysis and issue resolution of complex IT issuesrelated to DFI hardware and software (e.g., Lenovo...
- 5 Days Ago
- MARS Solutions Group
-
Madison, WI
CONTRACTOR
- Department: Department of Financial Institution (DFI) Location: Madison, WI Duration: 12 Months Contract (likely to be extended) Additional information: The selected hire is expected to cover parking ...
- Just Posted
- Information Resource Group
-
Madison, WI
FULL_TIME
- Role: Help DeskLocation: Madison, WIDuration: One YearTop Required Skills & Years Of ExperienceAt least 6 years' experience in the following:Ability to independently perform root cause analysis and is...
- 1 Day Ago
- Randstad Digital
-
Appleton, WI
FULL_TIME
- Job Detailsjob summary:The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technicia...
- 2 Days Ago
- Manitowoc Public Utilities
-
Manitowoc, WI
FULL_TIME
- Job DescriptionDue to recent internal promotions MPU is looking for a Help Desk Technician!The Help Desk Technician provides user support and customer service on a variety of company-supported compute...
- 3 Days Ago
Help Desk Manager jobs at Popular Companies
- Roosevelt University
-
Chicago, IL
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- City of Peoria
-
Baltimore, MD
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- LTIMindtree
-
Battle Creek, MI
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- 6/10/2024 12:00:00 AM
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM