Help Desk Manager jobs in Minnesota
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Help Desk
- Collabera LLC
-
Minneapolis, MN
FULL_TIME
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Job Details
What Will You Do?
- Respond quickly and effectively to escalated 3rd level technical issues in accordance with call center procedures
- Final escalation person. Must have technical expertise to effectively resolve technical issues to efficiently meet customer needs
- Audit records of daily data communication transactions, problems and remedial actions taken, or installation activities and follow-up accordingly with 3rd level support, as required
- Conduct 3rd level computer diagnostics to investigate problems
- Update technical manuals. Develop training materials and operating procedures in the proper use of hardware or software
- May research technical documents and feature lists
- Act as a subject matter expert and point of escalation for lower level technicians on Win-dows 7; Peregrine tickets; Service Manager among other technology
- Make recommendations for hardware/software upgrades etc. which are applicable to the client technical environment/direction
What Do You Need to Succeed?
Must-have:
- Certification, college degree or BA in Technology, Computer Science or equivalent training
- 5-9 years experience in computer customer service
- 5-9 years in a call center environment
- Hands-on experience in the troubleshooting and break/fix of applications and/or hardware
Nice-to-have:
- MCP (MS Certified Professional)
- MCSA (MS Certified Systems Administrator)
Skills & Competencies:
- Knowledge and experience on call center management system
- Expert knowledge of Win-dows XP/VISTA/2000 and LAN/WAN environment
- Familiarity with MS Office Suite, Blackberry, and MS Outlook
- Expert knowledge of processors, electronic equipment and computer hardware and software
- Expert knowledge of industry standard hardware/software
- Hands-on experience in troubleshooting and break/fix of applications and/or hardware
- Expert ability to comprehend specialized technical documentation and apply knowledge to resolve technical issues
- 1 Month Ago
Help Desk Representative-Chile
- ncratleos
-
SANTIAGO, MN
FULL_TIME
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-s...
- 2 Days Ago
Help Desk Analyst
- Robert Half
-
Paul, MN
CONTRACTOR
- DescriptionWe are seeking a Help Desk Analyst, in this role you will be offering support and technical assistance to customers who are using software, hardware, or other computer systems and need help...
- 2 Days Ago
Computer Technician (Help Desk)
- Viking Client Services, LLC
-
Prairie, MN
FULL_TIME
- Tech Rockstar (in the making) Wanted Calling all passionate IT enthusiasts! Join Viking Client Services, a trusted leader in payment processing and as a call center for over 50 years and make a real i...
- 3 Days Ago
IT Help Desk Analyst
- Crossfuze
-
Minneapolis, MN
FULL_TIME
- Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problemsMonitor incoming tickets and alerts in the ServiceNow system and respond accordinglyDocu...
- 6 Days Ago
Help Desk Specialist
- On-Demand Group
-
Woodbury, MN
CONTRACTOR
- Mobile Support experience REQUIREDJob: Tech Support Specialist - Tier III Software SupportDuration: 6 month contractJob Description: • Provide support for multiple database, web-based platforms, and p...
- 7 Days Ago
Help Desk Manager jobs at Popular Companies
Help Desk Manager
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
Help Desk Manager
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
Help Desk Manager
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
IT Help Desk Manager
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM
About Minnesota
Minnesota (/ˌmɪnɪˈsoʊtə/ (listen)) is a state in the Upper Midwest and northern regions of the United States. Minnesota was admitted as the 32nd U.S. state on May 11, 1858, created from the eastern half of the Minnesota Territory. The state has a large number of lakes, and is known by the slogan the "Land of 10,000 Lakes". Its official motto is L'Étoile du Nord (French: Star of the North).
Minnesota is the 12th largest in area and the 22nd most populous of the U.S. states; nearly 60% of its residents live in the Minneapolis–Saint Paul metropolitan area (known as the "Twin Cities"). This area i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$109,006 to $143,806
Most Popular Cities in Minnesota for Help Desk Manager Jobs
What does a Help Desk Manager do?
Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019