Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Welcome to Iron Bow’s career page. We are glad you are here.
Iron Bow Technologies has an immediate need for a Helpdesk Manager interested in a full-time, permanent opportunity in Washington, DC
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because what we do matters!
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Does this speak to you? If you think you can see yourself delivering an exceptional experience as a member of Iron Bow, then please continue reading.
DOES THIS SOUND LIKE YOU?
THE HIGH LEVEL
The selected candidate will act as the Manager for the EEOC help desk team and will be responsible for ensuring the team provides both remote and deskside end user support of EEOC applications and hardware. He will be the primary POC to the EEOC leadership (the Contracting Officer’s Representative (COR)) daily for issues and tasks for the team.
WHAT YOU’LL BE DOING
WHAT YOU BRING TO THE TABLE
WHY YOU’LL LOVE IT
THE FINE PRINT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.