Help Desk Manager jobs in Alaska
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
Help Desk Technician I
- Deeptree, Inc
-
Wasilla, AK
FULL_TIME
-
JOB DESCRIPTION:Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only applyKEY RESPONSIBILITIES:- Provide Help Desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT Help Desk
- Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the Help Desk tracking software
- Document internal procedures
- Assist with on-boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as needed
QUALIFICATIONS:- CompTIA A Certification, active and current
- CompTIA Net Certification, active and current
- Demonstrable knowledge of basic network setups and configurations
- At least 1 – 3 years of experience working in information technology or managed services team environment
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Experience with ticketing systems
SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity- Positive attitude towards people and problems
- Ability to self-start, work independently and achieve high standards to meet multiple deadlines
- Proficient communicator, including writing, speaking, editing, proofreading, and computer skills
- Above-par working capacity, to work on small and large projects with great attention to detail.
- Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
- Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
- Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
- Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
WORK ENVIRONMENT EXPECTATIONS:Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.Must be able to:- Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
- Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
- Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
- Respond adequately to inquiries or complaints.
- Write using standard conventions in all languages required by the job.
- Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
- Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
- Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
- Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
- Deal with people beyond giving and receiving instructions maintaining effective working relationships.
- Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
- Be sensitive to cultural differences among individuals and groups of persons.
- Safely operate a motor vehicle.
- Operate/use a variety of job-specific office machines and other office equipment.
- Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
- Successfully perform this position's planning, directing, reporting, and administrative responsibilities.
- 10 Days Ago
IT Help Desk Specialist
- Mt. McKinley Bank
-
Fairbanks, AK
FULL_TIME
- Our Downtown Fairbanks branch has an amazing opportunity for a technical wizard to join our IT team! This is a full-time position for career-minded people looking for a place with awesome benefits and...
- 23 Days Ago
Help desk technician
- UIC
-
Barrow, AK
FULL_TIME
- Overview Call Center / Help Desk Technician (BWAK) Bowhead is seeking an On-Site Call Center / Help Desk Technician to provide technical support to end-users in Barrow, AK. The Call Center / Help Desk...
- 26 Days Ago
IT Help Desk Technician (Fairbanks)
- Doyon, Limited
-
Fairbanks, AK
FULL_TIME
- Overview Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000 shareholders. We provide...
- 1 Month Ago
Help Desk Specialist- Tier 1
- IBSS
-
Kodiak, AK
OTHER
- Job Title: Tier 1 Help Desk Specialist Location: Kodiak, AK Clearance Required: Public Trust Eligible Description IBSS is looking for a Part-Time Tier 1 Help Desk Specialist. This position requires so...
- 19 Days Ago
IT Help Desk Technician (Fairbanks)
- Doyon Limited, Doyon Drilling, Inc
-
Fairbanks, AK
FULL_TIME
- Overview Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000 shareholders. We provide...
- 30 Days Ago
Help Desk Manager jobs at Popular Companies
Help Desk Manager
- City of Peoria
-
Baltimore, MD
- Job Description Help Desk Manager - Washington, D.C ASRC Federal Cyber, LLC is a technical, professional services compan...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- Roosevelt University
-
Chicago, IL
- A Help Desk Manager at Roosevelt University leads the IT Help Desk in reducing and resolving technical issues submitted ...
- 6/11/2024 12:00:00 AM
Help Desk Manager
- LTIMindtree
-
Battle Creek, MI
- About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across in...
- 6/10/2024 12:00:00 AM
Help Desk Manager
- JSM CONSULTING INC
-
Albany, NY
- Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
- 6/8/2024 12:00:00 AM
Help Desk Manager
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 6/7/2024 12:00:00 AM
IT Help Desk Manager
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- 7N
-
Newtown Square, PA
- MUST HAVE experience building out a centralized Service Desk to support users across the company. Continue to provide su...
- 6/7/2024 12:00:00 AM
Help Desk Manager
- EverStaff
-
Pittsburgh, PA
- Job Description Everstaff is seeking a Help Desk Manager, to join a prominent client we have in Pittsburgh. In this role...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$116,039 to $153,084
Most Popular Cities in Alaska for Help Desk Manager Jobs
What does a Help Desk Manager do?
Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019