Summary

Leads, directs, plans, develops, and implements strategies to improve and ensure quality outcomes, operational effectiveness, and clinical excellence, incorporating a relentless focus on patient, family, physician and staff satisfaction into every aspect of the service line activities.

Minimum Qualifications

1. Master’s degree in Nursing, Business, Healthcare Administration or related field.
2. Current license to practice professional nursing in the Commonwealth of Pennsylvania.
3. Five to seven years of experience in managing operations within a healthcare system.

Preferred Qualifications

1. Three or more years of experience in managing orthopedic services in an acute care setting.

Essential Functions

1. Exemplifies St. Clair Hospital’s Customer Service Behavioral Expectations in all interactions. Treats customers with respect, compassion, and hospitality; anticipates, identifies, and responds to individual needs; makes a positive first impression by acknowledging customers; and demonstrates flexibility while maintaining priorities.
2. Develops strategies and growth initiatives that lead to outcomes supportive and synergistic with organizational goals.
3. Actively collaborates with peers, managers, Administrative Vice President, Medical Director, and physicians to develop and achieve short- and long-range goals, objectives and plans for the service line.
4. Accountable for results within the service line as well as for providing direction in clinical programs.
5. Drives change by leading organization system or facility initiative teams that support strategic growth and development.
6. Develops a definable program that can be marketed as a model of orthopedic care.
7. Provides advice and consultation to Administrative Vice President regarding the operations, activities and policies of the service line by monitoring the environment for market trends, reimbursement changes, technology advances, regulatory issues, and competitive forces that impact the service line.
8. Leads the provision of care through the design and implementation of care delivery models that create an integrated service continuum for patients, families, and all customers.
9. Works in conjunction with managers to gather supportive data and to develop operational budgets for areas within the service line in order to provide for the achievement of clinical and fiscal goals.
10. Collaborates with the Finance department to understand variances that occur between operating revenues and costs that effect profitability/ loss which results in action plans to correct processes and to continue or eliminate services.
11. Develops and revises policies and procedures for the service line, cognizant of their impact on the operations of other areas; ensures implementation of policies and procedures; and evaluates their effectiveness.
12. Collaborates with managers in developing staffing patterns.  Ensures the appropriate and consistent application of personnel policies.
13. Responsible for selection, orientation and retention of service line management team. Develops management team through coaching, performance evaluation, corrective action, and development opportunities to ensure succession planning and create a culture of learning.
14. Complies with Joint Commission, Department of Health, and other governmental, accrediting and regulatory requirements.  Monitors safety of departmental work environment and incorporates safety/risk management standards into job performance.