Health Insurance Operations Director jobs in California

Position: Director of Operations

Reports to: Chief Executive Officer

Direct Reports: Site Managers

Schedule: Monday-Friday

Position Type: Full time

FLSA Status: Non-exempt; hourly

About Cardea Health

Cardea Health is an Oakland based nonprofit healthcare organization founded to connect marginalized populations to the clinical and supportive services they need to improve their health, remain stably housed in their community, and age in place. Cardea Health’s programs fill a critical – and growing – gap in the system of care. Among people experiencing homelessness, a growing number are living with complex medical needs. They face poor quality of life, increased morbidity and mortality, and medical and social destabilization. But they have few housing options: they need a higher level of care than what is offered through permanent supportive housing, but they do not wish to live in an institutional setting and have limited access to hospice or palliative care.

Cardea Health specifically targets this vulnerable population, providing a range of clinical services within permanent supportive housing sites to both address their medical needs and allow them to live independently in their communities, addressing a critical need within the system of care. The role is also responsible for creating and training organization-wide policies including those affecting Human Resources, data security and privacy, and workplace safety and ethical conduct.

About this role

We are seeking a dynamic and experienced Director of Operations to join our team and play a key role in ensuring operational efficiency, safety, and compliance. The Director of Operations will be responsible for overseeing all aspects of operations management, with a focus on purchasing, scheduling, policy implementation, workplace safety, employee training, budgeting, expense management, and managing vehicle maintenance. The successful candidate will demonstrate strong leadership skills, strategic thinking, and a proven ability to drive continuous improvement in operational processes.

• Must be authorized to live and work in the U.S.
• Must have personal, reliable transportation to and from work sites and shifts.
• Must be at least 18 years of age.
• Self-directed and able to work with minimal supervision.
• Detailed oriented and highly organized.
• Compliance with all company policies.
• Must provide proof of COVID vaccination or willing to be vaccinated.
• Prior experience with non-profit organizations preferred.
• Proficiency in Microsoft Outlook, Word and Excel is required.
• Applicants may be required to take a background check after a conditional offer is made. Pursuant to State and local Fair Chance Ordinances, we will consider employing qualified applicants with arrest and conviction records.

Essential Duties and Responsibilities:

Purchasing Management:

• Develop and implement purchasing strategies to optimize procurement processes and ensure cost-effectiveness.
• Establish and maintain relationships with vendors and suppliers to secure favorable terms and pricing.
• Monitor inventory levels and coordinate purchasing activities to meet operational needs while minimizing inventory holding costs.

Scheduling:

• Develop and maintain production schedules to ensure on-time delivery of products or services.
• Coordinate with various departments to align production schedules with resource availability and customer demand.
• Monitor and adjust schedules as needed to optimize efficiency and resource utilization.

Policy Implementation:

• Implement and enforce company policies and procedures related to operations, safety, and compliance.
• Ensure that all employees are trained on and adhere to relevant policies and regulatory requirements.

Workplace Safety:

• Develop and implement workplace safety programs and initiatives to promote a safe and healthy work environment.
• Conduct regular safety inspections and audits to identify hazards and ensure compliance with safety regulations.
• Investigate and address safety incidents and near-misses to prevent recurrence.

Employee Training:

• Develop and deliver training programs for employees on operational procedures, safety protocols, and compliance requirements.
• Monitor employee performance and provide coaching and support as needed to ensure proficiency and adherence to standards.

Vehicle Maintenance Management:

• Manage the vehicle maintenance process, including scheduling routine maintenance and repairs.
• Ensure that vehicles are properly maintained and serviced to maximize reliability and longevity.
• Coordinate with external service providers and internal stakeholders to address maintenance and repair needs promptly.

Budgeting and Expense Management:

• Develop and manage operational budgets, including forecasting expenses and identifying cost-saving opportunities.
• Monitor expenses and variances against budgeted targets, taking corrective action as needed to control costs and improve efficiency.
• Drive the exchange of information between internal stakeholders and outside agencies.
• Respond to notices from a variety of external sources.
• Other duties as assigned.

Preferred Qualifications:

• Bachelor's degree in business administration, operations management, or a related field; MBA or relevant certification preferred.

• 3 years of experience in operations management, with a proven track record of success in a similar role.

• Strong leadership skills with the ability to inspire and motivate cross-functional teams.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels of the organization.
  • Knowledge of relevant regulations and standards related to operations, safety, and compliance.
• Proficiency in Microsoft Office and operations management software.
• Superior communication skills.
• Superior analytical ability.
• Superior organizational skills
• Attention to detail and accuracy, with a desire to be part of, and help build, a growing organization.
  • Comfortable working at a desk and computer monitor for the duration of workday.

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Requirements:

• Stand frequently.
• Sitting frequently.
• Walk frequently.
• Reach and twist/turn with hands and arms.
• Stoop, kneel, crouch or crawl.
• Frequently lift and/or move up to 20 pounds.
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Employees may be occasionally exposed to toxic or caustic chemicals.

Work Environment:

• Employees may have direct contact with clients/patients.
• This position will require traveling to other office locations or off-site meetings as required by the job.
• Working remotely at the discretion of the Chief Executive Officer.

Compensation and Benefits:

• Competitive Rate of Pay: Salary Pay range: $135-155K annually.
• Excellent Benefits Package (Health, Dental, Vision, Life & 401K)

Cardea Health is an Equal Opportunity Employer

Cardea Health is committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, genetic information, marital status, national origin, disability, citizenship or veteran status. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the state of California and San Francisco Fair Chance Ordinance.