Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Education: Associate’s Degree or Bachelor’s degree in Early Childhood Education or are willing to enroll in a program that will lead to a CDA, Associate’s Degree or Bachelor’s Degree to be completed within two years of hire
Qualifications: Must have a minimum of a CDA (Child Development Associate Credential).
Job Goals: Assist the classroom teacher with instruction, classroom activities and when needed lead the supervision of classroom instruction and activities.
Essential duties and responsibilities may include, but are not limited to the following:
Work Environment and Physical Demands: While performing the duties of this job, the employee is frequently required to sit, walk, stand, change diapers and help children with toileting. Lift up to 60 lbs. occasionally, with the ability to reach, stand, walk, bend, stoop, kneel, crouch, sit and or/crawl on the floor. The ability to hear and see in order to communicate clearly and concisely. Maintain mental capacity, allowing for effective interaction and communication with others. The job is performed under some temperament extremes and under conditions with some exposure to risk of injury or illness.
Terms of Employment: Nine (9) months, academic school year
Evaluation: Annual written evaluation by Classroom Teacher or Education Manager.