Head Teller ensures the daily operational activities of the teller line are executed with accuracy and fulfill required service standards. Processes and records routine transactions, handles complex or unusual customer transactions, and answers more complex customer inquiries. Being a Head Teller depending on policy, may authorize certain transactions. Assists with teller onboarding, training, and guidance. Additionally, Head Teller is responsible for vault oversight and the daily auditing, reporting, and balancing processes. Oversees each teller's daily reconciliation and assists if needed. Ensures that tellers comply with all operating, regulatory, and security policies and procedures. Requires a high school diploma or equivalent. Typically reports to a manager. The Head Teller supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Head Teller typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
At Franklin Savings Bank, we take pride in our workplace and value our colleagues.
We are looking for a dynamic leader to oversee our customer service team in our thriving Jay branch. As a Head Teller, you will be guiding the team to continued success! You have the opportunity to serve as the first point of contact for our valuable deposit customers and have an immediate impact on exceeding their banking needs and customer experience.
Every day our teams come to work filled with passion to be excellent, to find creative solutions and to positively impact the financial lives of our customers. Franklin Savings Bank is a top-rated community bank, headquartered in the beautiful Western Maine foothills. Our workforce is made up of a highly motivated and experienced team dedicated to superior customer service.
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Our robust benefits packages offers includes but is not limited to:
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Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.
Job Type: Full-time
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Work Location: In person