Front Desk Manager jobs in Texas
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Mansion Front Desk Agent
- Front Desk Agent
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Dallas, TX
FULL_TIME
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Job summary -• Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.Essential Duties and Responsibilities – (Key Activities)The following are specific responsibilities and contributions critical to the successful performance of the position:• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.• Ensure that standards are maintained at a superior level on a daily basis.• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Maintain positive guest relations at all times.• Resolve guest complaints, ensuring guest satisfaction.• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.• Maintain complete knowledge at all times of:All hotel features/services, hours of operation.All room types, numbers, layout, decor, appointments and location.All room rates, special packages and promotions.Daily house count and expected arrivals/departures.Room availability status for any given day.Scheduled daily group activities / VIP’s.• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.• Meet with Supervisor to review daily assignments and priorities.• Meet with departing Front Desk Agent to review business status and follow up items.• Access all functions of computer system.• Set up work station with necessary supplies.• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.• Promote positive guest relations to all individuals approaching the Front Desk.• Process all guest check-ins.• Confirm reservation in system and review all noted information.• For guests without a reservation, sell a room type agreed upon.• Register guest in the computer.• Verify reservation information with the guest (departure date, room type).• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.• Assign guest room.• Advise guest of any messages, mail, faxes, etc. received for them.• Communicate services and amenities of the hotel to guests.• Obtain proper identification for tax exempt guests and attach form to registration card.• Direct Bell Person to escort guest and transport their luggage to the room.• Maintain guest history files on all guests.• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.• Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).• Handle overbooked or “walked” guests.• Accommodate room changes.• Document all guest requests, complaints or problems.• Take, record and relay messages accurately, completely and legibly.• Accept and record wake-up call requests; deliver to PBX.• Issue safe deposit boxes to guests and ensure security of keys.• Distribute all guest and department mail.• Monitor, send and distribute guest faxes.• Document and confirm reservations and cancellations.• Block rooms in computer and follow through on designated requirements.• Pre-register designated guests and prepare key packets.• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).• Generate, print and distribute daily and weekly reports.• Resolve discrepancies on the room status report with Housekeeping.• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.• Process all check-outs.• Resolve any late charges.• Present folio to guest and resolve any disputed charges.• Settle guest accounts.• Retrieve guest room key from guest.• Solicit guest comments on their stay.• Process express check-outs.• Handle requests for late check-outs.• Conduct group check-ins/outs.• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.• Adhere to all cashiering procedures:Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.Make change for guests.Cash guests' personal checks/travelers checks.Post charges.Run closing reports.Count and secure bank.Complete designated cashier reports.Balance receipts.Drop receipts.• Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.• All other duties as required.This list of essential functions is not exhaustive and may be supplemented as necessary.Other Standard Responsibilities -Experience -• Previous Front Desk Agent preferred in a luxury or ultra-luxury hotel and/ or customer service experienceGeneral Skills -• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Technical Skills -• Ability to communicate (verbal and written) in English with co-workers, guests and management.• Working knowledge of MS Word, Excel• Knowledge of PMS and hotel point of sales systems.• Ability to stand for prolonged periods of timeEducation or Certification -High school diplomaLanguage -Required to speak, read and write English, with fluency in other languages preferred.Physical Requirements -• Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.
- 1 Month Ago
Customer Service Manager
- UPLIFT Desk
-
Austin, TX
FULL_TIME
- Job Description UPLIFT Desk is seeking a highly motivated Customer Service Manager with a commitment to achieving exceptional results from their team and ensuring our valued customers have the quality...
- 23 Days Ago
Hotel Front Desk Manager
- Hampton Inn & Suites
-
Port Lavaca, TX
FULL_TIME
- Are you ready to turn your management experience into a rewarding long-term career with a dynamic and quickly-growing leader in the hospitality industry? Work with us. We need energetic and personable...
- 2 Days Ago
Front Desk Assistant Manager
- Horseshoe Bay Resort
-
Horseshoe Bay, TX
FULL_TIME
- DescriptionBenefits Medical, Dental, Vision Insurance Paid vacation, paid Holidays 401k plan with employer match Long and short-term Disability Major Illness Insurance Accident Insurance Limited acces...
- 2 Days Ago
Front Desk Manager
- Vivaldi Music Academy LLC
-
Bellaire, TX
FULL_TIME
- Purpose and Mission of the companyVivaldi Music Academy is a premier music school located in Houston providing students and families the opportunity to learn music and experience the joy of performing...
- 3 Days Ago
Front Desk Manager
- Altitude Trampoline Park
-
Spring, TX
FULL_TIME
- Front Desk Manager Description INTRODUCTION The Front Desk Manager directs and coordinates the activities of the front desk including training and supervising all front desk staff members as well as p...
- 4 Days Ago
Front Desk Manager jobs at Popular Companies
Front Desk Manager
- Air Entertainment LLC
-
Chesterfield, MO
- Job Description Job Description Come join our team at BounceU for a fun, low-key work experience. Our business is all ab...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
New York, NY
- Job Number 24097881 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, N...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Melton Hospitality Advisors
-
York, PA
- Position Title: Front Desk Manager Salary Range: $41-46k/ year plus Bonus and Benefits Role Description: We have an entr...
- 6/10/2024 12:00:00 AM
FRONT DESK MANAGER
- Hersheyjobs
-
Hershey, PA
- FRONT DESK MANAGER- Hershey You are here: / FRONT DESK MANAGER- Hershey | | FRONT DESK MANAGER Location: Hershey Lodge *...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- HV Global Group, Inc.
-
Sedona, AZ
- Hourly Rate: $25.00 From majestic Cabo San Lucas to vibrant Key West, Hyatt Vacation Ownership offers rewarding career o...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Toronto, ONT
- Job Number 24097006 Job Category Rooms & Guest Services Operations Location The St. Regis Toronto, 325 Bay Street, Toron...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- LA Ventures PUMP IT UP
-
Los Angeles, CA
- Job Description Job Description We are seeking an experienced and detail-oriented Administration Manager to oversee admi...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- Vascular Centers of America
-
Southfield, MI
- Are you ready to embark on a fulfilling journey where you can make a real difference in people's lives? Look no further!...
- 6/8/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$46,652 to $62,573
Most Popular Cities in Texas for Front Desk Manager Jobs
What does a Front Desk Manager do?
Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019