Front Desk Manager jobs in Alabama
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Front Desk Manager
- Renaissance Montgomery Hotel & Spa at the Convention Center
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Montgomery, AL
FULL_TIME
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As a member of our hospitality team, the primary responsibility of a Front Office Manager is to provide effective leadership and coordination to associates delivering Front Desk services and achieving the operating budget. This role will work closely with associates to ensure smooth guest arrival and departure procedures by performing all necessary duties at the Front Desk and supervising daily shifts, ensuring compliance with policies, standards, and procedures with a focus on training and empowering associates to provide excellent customer service. A crucial part of this role is to set a positive example for guest relations, continuously interact with customers to obtain feedback on room quality and service levels, and handle guest problems and complaints effectively.
- Efficiently and effectively perform all Front Desk duties, ensuring smooth and exceptional guest service.
- Supervise daily Front Desk operations, ensuring strict compliance with hotel policies and procedures.
- Take charge of Front Desk shifts as required to maintain seamless operations and excellent guest service.
- Complete and maintain accurate shift reports and paperwork to facilitate efficient handovers and reporting.
- Supervise Bell Staff, Switchboard, and Concierge/Guest Services, fostering optimal performance and teamwork.
- Manage lobby traffic to ensure efficient arrivals and departures, enhancing the guest experience.
- Oversee Front Office activities in the absence of higher management, ensuring continuity and service excellence.
- Operate department equipment and promptly report any malfunctions for timely resolution.
- Manage associate uniforms, including ordering and upkeep, maintaining a professional appearance for the team.
- Train staff on credit policies and monitor adherence to minimize bad debts, safeguarding hotel revenue.
- Participate in departmental meetings, effectively communicating Front Desk goals and aligning strategies.
- Supervise staffing levels to meet guest service and financial objectives, ensuring adequate coverage.
- Understand night audit procedures and utilize reports for accurate financial analysis and reporting.
- Exhibit outstanding hospitality skills, setting a positive example for the team and enhancing guest interactions.
- Proactively interact with customers, seeking feedback to ensure high service quality and guest satisfaction.
- Address guest problems and complaints promptly and effectively, resolving issues to enhance guest experiences.
- Empower associates to deliver excellent customer service by providing clear expectations and support.
- Conduct hospitality audits to assess performance and provide constructive feedback for continuous improvement.
- Attend meetings to understand group needs and share critical information with the Front Desk team.
- Review guest satisfaction results and implement action plans for improvement, striving for guest delight.
- Utilize guest information tracking systems to personalize service and proactively address guest needs.
- Support orientation and ongoing training programs to develop and maintain a skilled and motivated Front Desk team.
- 3 Days Ago
Assistant Front Desk Manager
- Doubletree by Hilton Decatur Riverfront
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Decatur, AL
FULL_TIME
- Reports to: Director of Front Office and General Manager Qualifications One year front desk experience and 6 months managerial experience. Basic Functions As a Assistant Front Desk Manager, you would ...
- 5 Days Ago
Front Desk Manager
- PCH Hotels & Resorts Inc.
-
Montgomery, AL
FULL_TIME
- As a member of our hospitality team, the primary responsibility of a Front Office Manager is to provide effective leadership and coordination to associates delivering Front Desk services and achieving...
- 5 Days Ago
Front Desk Manager
- Renaissance Montgomery Hotel & Spa at the...
-
Montgomery, AL
FULL_TIME
- As a member of our hospitality team, the primary responsibility of a Front Office Manager is to provide effective leadership and coordination to associates delivering Front Desk services and achieving...
- 5 Days Ago
Front Desk Manager
- Microtel Inn & Suites By Wyndham
-
Daphne, AL
FULL_TIME
- manage ,phone and in-person room reservations welcome guest,check in,take payment from guest,respond to guest issues and complaints in friendly , timely manner Job Type: Full-time Pay: $11.00 - $15.00...
- 2 Days Ago
Front Desk Supervisor/Manager on Duty
- Forte & Roll Call in the Alamite hotel
-
Tuscaloosa, AL
FULL_TIME
- Job Summary: We are seeking a skilled Hotel Front Desk Supervisor to oversee the daily operations of hotel front desk. The ideal candidate will have a strong background in hospitality, exceptional cus...
- 5 Days Ago
Front Desk Manager jobs at Popular Companies
Front Desk Manager
- Marriott
-
Atlanta, GA
- Job Number 24100486 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Atlanta, 181 Peachtree Stre...
- 6/12/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Fort Lauderdale, FL
- Job Number 24098689 Job Category Rooms & Guest Services Operations Location W Fort Lauderdale, 401 North Fort Lauderdale...
- 6/11/2024 12:00:00 AM
Overnight Front Desk Manager
- Marriott
-
Aurora, CO
- Job Number 24098758 Job Category Rooms & Guest Services Operations Location Gaylord Rockies Resort & Convention Center, ...
- 6/11/2024 12:00:00 AM
Assistant Front Desk Manager
- Marriott
-
Arlington, VA
- Job Number 24101360 Job Category Rooms & Guest Services Operations Location Crystal Gateway Marriott, 1700 Richmond High...
- 6/11/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Washington, DC
- Job Number 24097833 Job Category Rooms & Guest Services Operations Location The St. Regis Washington D.C., 923 16th and ...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
New York, NY
- Job Number 24097881 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, N...
- 6/10/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Scottsdale, AZ
- Job Number 24096955 Job Category Rooms & Guest Services Operations Location W Scottsdale, 7277 East Camelback Road, Scot...
- 6/9/2024 12:00:00 AM
Front Desk Manager
- Marriott
-
Toronto, ONT
- Job Number 24097006 Job Category Rooms & Guest Services Operations Location The St. Regis Toronto, 325 Bay Street, Toron...
- 6/9/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$43,793 to $58,738
Most Popular Cities in Alabama for Front Desk Manager Jobs
What does a Front Desk Manager do?
Front Desk Manager in El Paso, TX
Our homework help service hotel front desk manager resume descriptions is made to meet your demands, whatever the challenge.
January 22, 2020
Front Desk Manager in Champaign, IL
The front desk manager is responsible for overall customer service, reservations, billing, and personnel management.
February 20, 2020
Front Desk Manager in Davenport, IA
Front desk managers register guests, make and modifying reservations and perform concierge duties such as answer questions regarding the area, events or attractions.
December 02, 2019