Fraud Detection Supervisor jobs in Delaware

Fraud Detection Supervisor supervises fraud detection associates in their effort to detect possible customer fraud. Leads cross-functional initiatives to proactively detect and prevent fraud from occurring. Being a Fraud Detection Supervisor researches, documents, and implements best practices in the industry with regard to fraud detection. Leads the most challenging and complex fraud investigations. Additionally, Fraud Detection Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Fraud Detection Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Fraud Detection Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Fraud Detection Specialist I
  • City National Bank
  • Newark, DE FULL_TIME
  • FRAUD DETECTION SPECIALIST I

    Hybrid Schedule 3 days in office- 2 days remote

    Schedule Tues- Sat 1pm- 10pm EST

    WHAT IS THE OPPORTUNITY?

    A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

    What You Will Do

    • Demonstrate resiliency and adaptability in a fast-paced contact center environment
    • The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
    • Approach problems logically and with good judgment to ensure the appropriate customer outcome
    • Demonstrate personal excellence including punctuality, integrity, and accountability
    • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
    • Think critically and exercise independent judgement
    • Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
    • Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
    • Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.
    • Performs defined mitigation steps to reduce financial loss to our customers and the bank
    • Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

    Must-Have*

    • Bachelor's Degree or equivalent
    • Minimum 2 year of general office, back office banking or accounting experience required
    • Advanced computer experience required (e.g. MS Word, Outlook and Excel)
    • Minimum 3 years in banking operations.
    • Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure.

    Skills And Knowledge

    • Must work well in a team environment, as well as independently
    • Must have a strong and positive work ethic and follow CNB core values
    • Must be flexible and adapt quickly to change
    • Ability to multi-tasks and meet specific performance goals
    • Advanced Knowledge of PC functions in a Windows based environment
    • Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.

    Compensation

    Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

    • To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Benefits and Perks

    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

    City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

    About City National

    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

    #CA-ST

  • 5 Days Ago

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Supervisor I Card Fraud/Svcg
  • City National Bank
  • Wilmington, DE FULL_TIME
  • SUPERVISOR I CARD FRAUD/SVCG WHAT IS THE OPPORTUNITY?The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Serv...
  • 2 Months Ago

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Supervisor I Card Fraud/Svcg
  • City National Bank
  • Wilmington, DE FULL_TIME
  • SUPERVISOR I CARD FRAUD/SVCG WHAT IS THE OPPORTUNITY?The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Serv...
  • 2 Months Ago

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Fraud Analyst
  • Citibank (Citi)
  • Castle, DE CONTRACTOR,FULL_TIME
  • Job Description: MUST have SAR writing experience listed on resume. The AML Analysts within the FIU review system-generated and manual cases for activity conducted by clients. The Senior Compliance An...
  • 2 Days Ago

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Fraud Analyst
  • Collabera
  • Castle, DE CONTRACTOR
  • Position Details:Client: Banking Job Title: Fraud AnalystLocation: New Castle, DE 19720 - (100% Onsite) Duration: 6 months to start, likely extension, possibility of conversion Schedule: Mon-Fri Start...
  • 3 Days Ago

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Fraud Analyst
  • Pinnacle Group, Inc.
  • Castle, DE CONTRACTOR
  • Job Description:Job Title: Fraud Analyst (Entry Level)Location: New Castle DEQualifications:Four Year College Degree or equivalent experience.Minimum 1 - 5 years of experience in reviewing customer tr...
  • 3 Days Ago

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Supervisory Roles (Program Coordinator / Team Leader) All Counties
  • Helen Ross McNabb Center
  • Knoxville, TN
  • Supervisory Roles (Program Coordinator / Team Leader) All Counties We've been waiting for someonelike you! With a wide r...
  • 6/12/2024 12:00:00 AM

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Seasonal Overlook Nomad Server at The Wilds
  • The Columbus Zoological Park Association
  • Cumberland, OH
  • Join The Wilds team as a server and impact the guest experience by accommodating our private meals provided for lodging ...
  • 6/12/2024 12:00:00 AM

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Property Manager - The Overlook
  • Millennia Housing Management
  • Chattanooga, TN
  • Position Overview The Affordable Housing Property Manager must demonstrate experience in effective property management f...
  • 6/11/2024 12:00:00 AM

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Operations Manager | Camden Carolinian/Overlook/Manor Park
  • Camden Property Trust
  • Raleigh, NC
  • Job Description Job Summary Camden's Operations Managers have primary responsibility for the financial, administrative, ...
  • 6/11/2024 12:00:00 AM

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Taco Bell - Store Supervisor - Overlook - Urgently Hiring
  • Taco Bell
  • Portland, OR
  • Taco Bell - Interstate Ave. is looking for a full time or part time Store Supervisor for our location in Portland, OR. A...
  • 6/10/2024 12:00:00 AM

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Taco Bell - Shift Lead - Overlook - Urgently Hiring
  • Taco Bell
  • Portland, OR
  • GET ACCESS TO: Same Day Pay: - Never wait for a paycheck again! Work today, get paid today! With DailyPay, Pacific Bells...
  • 6/10/2024 12:00:00 AM

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Maintenance Supervisor- Overlook at Brook Run
  • Peak Living
  • Richmond, VA
  • Peak Living is currently seeking a qualified Maintenance Supervisor to join our team! At Peak Living, our employees love...
  • 6/9/2024 12:00:00 AM

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Hog Supervisory Role
  • Prestage
  • Clinton, NC
  • Prestage Farms is looking for a Hog Loader Foreman to assist and supervise in the loading of hogs for market by performi...
  • 6/8/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Fraud Detection Supervisor jobs
$59,762 to $75,651

Fraud Detection Supervisor in Beaumont, TX
PREVENT is a customer centric, browser based GUI application for Fraud detection, servicing.
January 11, 2020
Fraud Detection Supervisor in Alexandria, LA
Maintain awareness of member client fraud trends and suggest internal procedure changes to Fraud Management.
February 21, 2020
Fraud Detection Supervisor in Augusta, GA
They are preparing all the needed documents, researches and data that are evidence, which can bring great impact to refrain the presence of this fraud.
December 18, 2019