Food and Beverage Shift Manager - Casino jobs in North Carolina

Job Description

JOB SUMMARY:

Ensure that guests are greeted warmly upon entry, provide excellent service, process payments, and assist fellow team members to ensure overall guest satisfaction.

JOB ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Ø Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Ø Greet guests; seat them in restaurant according to rotation schedule

Ø Operate cash register and properly settle checks

Ø Tabulate bills using calculators, cash registers, or optical price scanners

Ø Responsible for the proper settlement of all guest checks

Ø Receive payment by cash, credit cards, comps, or automatic debits

Ø Issue receipts, refunds, credits, or change due to customers

Ø Record tips from credit cards, automatic debits and comp customers

Ø Keep work area neat and clean

Ø Assist customers by providing information and resolving their complaints

Ø Balance register at end of shift

Ø Build relationships with customers

Ø Demonstrate superior customer service skills by displaying outlined service behaviors

Ø Ensure service recovery activities

Ø Maintain an upbeat and positive attitude, create an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next

Ø Build relationships by greeting guests with a warm, friendly verbal greeting

Ø Maintain clean and orderly checkout areas and complete other general cleaning duties

Ø Assist in clearing, cleaning and resetting tables

Ø Provide a warm farewell and thank guest for visiting

Ø Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Ø EDR Cashier:

Ø Able to work behind the serving line as a cook, as needed

Ø Control food production to include: proper cooking methods, cooking time, and temperature, ensuring sanitation, handling and storage of prepared food and leftovers as needed

Ø Room Service Cashier:

Ø Accept responsibility for cash register bankroll, all cash received, credit card charges, complimentary receipts and charges to rooms

Ø Maintain knowledge of current menu items and pricing, how the items are prepared and what accompanies each meal

Ø Responsible for taking guests food and beverage orders in a timely, cordial, and professional manner, noting any special requests, obtaining needed approvals/verifications as necessary, and processing all orders using the computer system

Ø Assure timely delivery of comp requests from VIP Services and other casino departments

Ø Responsible for keeping accurate log entries for all call down orders, special requests and hotel guest charge records

Ø Verify guest room numbers and estimated time of arrival for delivery of amenities

Dispatch and track service person availability for orders and assign deliveries as well as tray pick

Ø Notify management of any guest complaints, alleged discrepancies and/or problems involving Room Service

Ø Assist in the routine inspections and monthly inventories of room service equipment, china, flatware, linen, etc. to ensure proper storage and maintenance

Ø Barista Cashier:

Ø Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art

Ø Able to recite recipes from memory and flawlessly prepare all beverages

Ø Ability to up-sell alcohol, chocolate, pastries, and retail in accordance with restaurant standards

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED required

Ø Six Months Prior Food Service Experience Preferred

Ø Care certification preferred

Ø Must demonstrate the following essential knowledge and skills:

Ø Able to attend to multiple priorities simultaneously

Ø Legible handwriting

Ø Ability to add, subtract, multiply, or divide quickly and correctly

Ø Ability to talk to others to convey information effectively

Ø Willing to learn and be adaptable with attention to detail/observant

Ø Documented teamwork behaviors and attitudes

Ø Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Ø Must be able to stoop, bend, reach, kneel, twist and grasp items

Ø Must be able to have continuous use of hands and arms

Ø Must be able to be on feet for 8 hour shift

Ø Must be able to lift up to 25 pounds an d carry 5 pounds

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak and understands English

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibrations, crowds and air quality including second hand smoke

Ø Must be able to work a flexible schedule including weekends, evenings and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.