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Field Service Supervisor jobs in Florida

Field Service Supervisor oversees field service personnel who perform on-site routine services including installation, maintenance, and repair. Schedules and trains field service representatives. Being a Field Service Supervisor responsibilities also include maintaining offices and facilities including ensuring inventory is fully stocked. A level I supervisor is considered a working supervisor with little authority for personnel actions. Additionally, Field Service Supervisor may require a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Field Service Supervisor jobs

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HVAC Field Supervisor (Install)
  • Service Experts Heating & Air Conditioning
  • South Bay, FL FULL_TIME
  • Overview

    Join the team of experts and realize your true potential!

    Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    What Do We Offer You as a Service Experts Employee?

    Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.

    • Competitive Pay, including incentive opportunities for many positions
    • Paid Time Off and Company Holiday Pay
    • Medical /Dental /Vision Insurance programs
    • 401(k) Retirement Savings Plan with company matching contributions
    • Life Insurance, for you and options you can elect for your family
    • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
    • World Class Training opportunities through our Experts University
    • Career Development opportunities

    Position Summary: Manages production of installers and helpers who are installing, maintaining, and servicing residential HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the Branch Manager.

    Responsibilities

    • Work directly with RSC’s and Managers to schedule and communicate install availability
    • Manage the production schedule- monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
    • Create job folders to be sure warehouse supervisor and technicians are prepared for upcoming installs
    • Process Job folders after install completion- Line item all PO’s, enter all equipment serial numbers into Stars, ensure accurate Job Pay Worksheets and Warehouse pull sheets, verify completion of all on-site paperwork and customer signatures
    • Collect, correct and submit timesheets; Timestamp all tickets in Stars
    • Verify all jobs have had permits pulled and file all permits accordingly
    • Work with 3rd party vendors and coordinate with customers to ensure any damages incurred during install are handled to the customers satisfaction
    • Track technician performance- Monitor for areas of improvement and reward technicians for going above and beyond
    • Be available by phone during evening and weekends to ensure all install operations are running smoothly and weekend sales get scheduled as needed
    • Monitor shipping/ receiving and perform monthly inventory of equipment and parts to ensure accuracy of department budgets
    • Participate in new hire interviews to ensure proper staffing
    • Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
    • Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness
    • Trains employees on company processes and procedures, and safety rules and practices
    • Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
    • Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
    • Represent the company professionally, honestly, and ethically in all business matters and activities
    • Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the Branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities
    • Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and safety guidelines
    • Reviews and monitor upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
    • Conducts regular meetings with installers and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives
    • Serves as a resource to the sales staff on technical issues regarding products and services

    Qualifications

    • High school diploma or GED with additional training in HVAC with NATE certification preferred.
    • Five years experience servicing or installing residential heating, air conditioning, and ventilation equipment.
    • Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
    • Demonstrated basic leadership skills.
    • Demonstrated ability to train others in technical skills and effective customer service.
    • Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
    • Effective and efficient time-management and organizational skills.
    • Advanced skills in servicing residential heating, air conditioning, and ventilation equipment as well as related accessories.
    • Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
    • Proficient and able to operate all necessary tools and equipment to perform various service projects.
    • Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on residential HVAC equipment.
    • Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all residential systems with no supervision.
    • Proficient and able to install a basic duct fitting.
    • Advance skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.
    • Ability to calculate heat gain and loss on residential buildings using approved methods.
    • Valid driver’s license with acceptable driving record.
    • Available to work flexible hours and on-call shifts as needed.
    • Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
    • Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
    • Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

    Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

    Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com
  • 5 Days Ago
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Virtual R&P Field Regional Supervisor
  • Lutheran Immigration and Refugee Service
  • Jacksonville, FL FULL_TIME
  • If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! In April 2024, Global Refuge, in partnership with the Department of State...
  • Just Posted
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Field Service Supervisor
  • Coke Florida Careers
  • Tampa, FL FULL_TIME
  • Coke Florida is looking for a Field Service Supervisor based out of our Tampa location. This position is working a 7:00AM to 4:30PM shift, Monday through Friday. What You Will Do: As a Coke Florida Fi...
  • 4 Days Ago
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O&M Field Service Supervisor
  • SunPower
  • Orlando, FL FULL_TIME
  • Do you want to change the world? We do, too. SunPower is changing the way our world is powered every day with a passionate and driven team in North America and the Philippines. SunPower provides world...
  • 9 Days Ago
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Field service supervisor
  • Builders FirstSource
  • Tampa, FL FULL_TIME
  • Driver Helper Req #18251Wilmington NC Lumber - 252 S. Kerr Ave (28403), Wilmington, North Carolina, United States of America Wilmington, NC, USAThis job posting is no longer available Job Description ...
  • Just Posted
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Security - Field Service Supervisor
  • Simbeck Inc
  • Petersburg, FL FULL_TIME
  • Job DescriptionJob Description : Armed Field Service Supervisor**This is a driving post. Must be 21 years of age or older with a clean driving record**Pay: $22.00 / HRMust have open availability.NOW H...
  • 10 Days Ago
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Field Service Supervisor jobs at Popular Companies

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Field Service Supervisor
  • Clean Harbors
  • Seymour, CT
  • Clean Harbors in Seymour, CT is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily oper...
  • 6/11/2024 12:00:00 AM
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Field Service Supervisor
  • Hepaco
  • Rockford, IL
  • Hepaco, a Clean Harbors company in Rockford, IL is seeking a Field Service Supervisor to plan, lead, organize and coordi...
  • 6/4/2024 12:00:00 AM
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Field Service Supervisor
  • Clean Harbors
  • Kenner, LA
  • Clean Harbors in Baton Rouge, LA is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily ...
  • 5/31/2024 12:00:00 AM
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Field Service Supervisor
  • Clean Harbors
  • Corpus Christi, TX
  • Clean Harbors in Corpus Christi, TX is seeking a Field Service Supervisor to plan, lead, organize and coordinate the dai...
  • 5/29/2024 12:00:00 AM
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Field Service Supervisor
  • Clean Harbors
  • Pompano Beach, FL
  • Clean Harbors in Pompano Beach, FL is seeking a Field Service Supervisor to plan, lead, organize and coordinate the dail...
  • 5/29/2024 12:00:00 AM
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Field Service Supervisor
  • Hepaco
  • Detroit, MI
  • Hepaco, a Clean Harbors company, in Detroit, MI is seeking a Field Service Supervisor to plan, lead, organize and coordi...
  • 5/22/2024 12:00:00 AM
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Field Service Supervisor
  • Hepaco
  • Cincinnati, OH
  • Hepaco, a Clean Harbors company, in Cincinnati, OH is seeking a Field Service Supervisor to plan, lead, organize and coo...
  • 5/17/2024 12:00:00 AM
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Field Service Supervisor
  • Hepaco
  • Birmingham, AL
  • Hepaco, a Clean Harbors company in Theodore, AL is seeking a Field Service Supervisor to plan, lead, organize and coordi...
  • 5/17/2024 12:00:00 AM
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About Florida

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Supervisor jobs
$59,862 to $83,683

Most Popular Cities in Florida for Field Service Supervisor Jobs

What does a Field Service Supervisor do?

Field Service Supervisor in Gainesville, FL
Support field service team in providing outstanding client service.
January 08, 2020
Field Service Supervisor in Davenport, IA
Delegate work assignments effectively to field service staff to meet service goals.
December 04, 2019
Field Service Supervisor in Petaluma, CA
An opportunity has arisen for a Field Service Supervisor to be based at our Gloucester head office.
December 11, 2019