Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
With a legacy spanning 75 years, Field Aerospace stands as a trailblazer in the global aerospace arena. Pioneering innovation since 1947, we've evolved into a powerhouse, boasting a team of over 500 experts across 5 strategic North American locations. Headquartered in Cincinnati, Ohio, with engineering and manufacturing hubs in Oklahoma City and Toronto, we're not just a company – we're a driving force in the ever-evolving world of aviation. Join us in embracing change, meeting new challenges, and shaping the future of aerospace.
Benefits:
Field Aerospace offers a competitive compensation package including medical, dental, vision, and short-term and long-term disability insurance, company paid life insurance, 401(k), health savings and flexible spending accounts, generous vacation, and paid holidays.
General Duties:
The Business Development Director (US Air Force) is responsible for identifying and capturing new business for the company aligned with Field Aerospace’s strategic goals. Develop and implement strategy for top line growth for the US business. Responsible for working directly with the management team to provide strategic value and input to the business.
Location Preferred: Oklahoma City, OK
Remote: Will be considered
Essential Job Functions:
Skills and Experiences:
Competencies:
Education:
Physical Requirements:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Sedentary work involves sitting most of the time. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl. The employee may occasionally lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Reports to: VP, Business Development
Additional Notes:
Field Aerospace is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or other characteristics protected by law.
In order to comply with Export Control Laws and the NISPOM, we must secure all governmental approvals that are required to authorize our workforce to work on our defense and government programs. To ensure we comply with these regulations in a manner that does not violate our equal opportunity employment/non-discrimination compliance obligations, Field maintains the following recruitment policy: