Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Interested in joining a community of survivors and advocates who are passionate, caring, and well, pretty darn fun/unique/some other awesome adjective to work with? The Action Alliance just may be the home for you! Each member of our team is constantly striving to make our communities and our world a better place, starting right at our office.
The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities to apply.
FT Crisis Response Specialist
The Full Time Hotline Crisis Specialist will work on the Crisis Response Team (CRT) under the supervision of CRT Managers with a focus on providing a timely, trauma informed, healing-centered response on the Statewide Hotline during the week, M-F 8a-8p; 40 hours a week.
This is a primarily remote, Tier 3 full-time, hourly non-exempt position with a starting salary of $17-18 an hour. The benefits package includes health, dental, vision, disability and life insurance, an optional flexible savings account for health and/or dependent care expenses, and a retirement benefit for employees who have completed two years at the agency.
The Action Alliance is an Equal Opportunity Employer and is committed to hiring and supporting a diverse staff. We strongly encourage people of diverse racial, gender, and ethnic identities to apply.
Please email your resume, cover letter, and three references to hotline@vsdvalliance.org and include “FT Crisis Response Specialist” in the subject line. Applications are being accepted through January 31, 2024