Executive Response Specialist jobs in Colorado
Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Executive Response Specialist jobs
Clinical Education Specialist
- American Medical Response
-
Colorado, CO
FULL_TIME
-
CLINICAL EDUCATION SPECIALIST
$80000.00 / year
We’re hiring a Clinical Education Specialist responsible for the creation, implementation, and tracking of the Clinical and Education services and programs.
Responsibilities- Assist in recruitment through involvement in area EMS classes and career days.
- Assist in the development of an orientation program and a system of continuing education.
- Actively participate in and/or develop a process for the evaluation and/or selection of equipment.
- Develop education process to include course objectives, examinations and manuals for use as lesson plans.
- Conduct orientation classes, certification classes to include ACLS/PALS/CPR/EMT Skills.
- Instructor certification to be obtained within 6 months of hire.
- Work with local physician advisory groups.
- Participate in clinical aspects of problem resolution.
- Oversee any clinical requirements related to contracts, agreements, etc.
- Track and review events in response to complaints and/or compliments relating to medical performance.
- Conduct clinical quality assurance investigations immediately upon receiving information regarding a possible protocol or standard of care violation. In most cases, investigation should be completed within 72 hours of initial report. Document findings in writing. Provide timely briefings to the Regional Director and Medical Director on incidents and investigations, as appropriate.
- Identify, develop, and implement quality improvement (QI) programs.
- Responsible for the Field Training Officers (FTO’s). This includes, but is not limited to, leading the selection process of FTO’s; the monitoring and directing of the FTO program; assisting with development of FTO guidelines and procedures; and coordinating the Lead FTO’s.
- Represent GMR with local EMS education programs and assure integration with internship and preceptor needs.
- Serve as a clinical resource for field and management personnel.
- Assist in the creation/revision of medical policy.
- Oversee clinical aspects of field performance.
- Represent the Manager of Clinical and Education Services.
- Conduct clinical call reviews and investigations.
- Schedule continuing education programs pertinent to field education needs.
- Work with other CES Coordinators to assure standardization of CES programs throughout the service areas.
- Reviews completed patient care reports for accuracy.
- Design, implement, and review utilization management plans.
- Evaluate statistics regarding Medicare, Medicaid, and other billing for review of problem areas.
- Provide clinical support for documentation and billing personnel.
- Participate in appeals processes from a clinical perspective.
- Assist in planning and monitoring managed care utilization review.
- High school diploma or GED.
- Minimum 3 years experience in the direct delivery of pre-hospital care.
- Minimum 1 year experience as a Field Training Officer Education
- Current Paramedic certification.
- BLS, ACLS, and PALS Instructor.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Annual Salary Range: $80,000.00 - $120,000.00
Anticipated Job Posting Close Date: August 7th, 2024
Benefits: Check out our careers site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation, and paid time off.
Bonus: This position is not eligible for a bonus. - 1 Day Ago
Tier 2 Tech Support Specialist with Cybersecurity Focus
- Technology Response Team LLC
-
Denver, CO
FULL_TIME
- We are looking for a motivated and experienced Tier 2 Tech Specialist to join our team. In this role, you will be responsible for providing technical support to our clients, including troubleshooting ...
- 25 Days Ago
Opioid Response Infrastructure Specialist
- State of Colorado
-
Denver, CO
FULL_TIME
- This is a two-year term-limited position with the option for continuation at the discretion of the Colorado Opioid Abatement Council.Find a rewarding career making a difference: Join the Office of the...
- 14 Days Ago
Opioid Response Infrastructure Specialist.
- State of Colorado
-
Denver, CO
FULL_TIME
- Department InformationThis is a two-year term-limited position with the option for continuation at the discretion of the Colorado Opioid Abatement Council.Find a rewarding career making a difference: ...
- 14 Days Ago
Emergency Response Paramedic
- Global Medical Response Inc
-
Haswell, CO
FULL_TIME
- Located in Rocky Ford, CO Job Description: PARAMEDIC BASIC Starting at $25.00 / hour with credit given for experience We're hiring Paramedics that are passionate about delivering compassionate, high-q...
- 13 Days Ago
Information Security Exposure Mgmt Sr Specialist
- Hispanic Technology Executive Council
-
Denver, CO
FULL_TIME
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our...
- 25 Days Ago
Executive Response Specialist jobs at Popular Companies
Subject Matter Expert
- Bering Straits Native Corporation
-
Lexington, KY
- Overview Visit our website at www.beringstraits.com to apply! SUMMARY Arcticom, LLC, a subsidiary of Bering Straits Nati...
- 5/31/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Oklahoma City, OK
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Lansing, MI
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Montgomery, AL
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Honolulu, HI
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Denver, CO
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- GovCIO
-
Jefferson City, MO
- **Overview** GovCIO is currently hiring for a Subject Matter Expert to assist with customer coordination, solution devel...
- 5/30/2024 12:00:00 AM
Subject Matter Expert
- Bering Straits Native Corporation (BSNC)
-
Lexington, KY
- Overview: Visit our website at www.beringstraits.com to apply! SUMMARY Arcticom, LLC, a subsidiary of Bering Straits Nat...
- 5/29/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Specialist jobs
$51,066 to $67,494
Most Popular Cities in Colorado for Executive Response Specialist Jobs
What does an Executive Response Specialist do?
Executive Response Specialist in Elyria, OH
This enables them to effectively communicate and calibrate with fellow team members and other business lines in order to achieve an escalation response that follows the directives of senior management.
January 17, 2020
Executive Response Specialist in Idaho Falls, ID
OOP Specialists must also stay up to date on Bank policies and procedures, and regulatory requirements in order to provide clear and effective feedback to Service Advisors, and recommend updates to The Source, out internal employee resource.
February 18, 2020
Executive Response Specialist in Sumter, SC
OOP Specialists are expected to be fully knowledgeable and cross-trained on all products related to U.S.
November 30, 2019