Executive Response Specialist jobs in the United States

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Incident response us
  • Hispanic Technology Executive Council
  • Atlanta, GA FULL_TIME
  • Secureworks (NASDAQ : SCWX) is a global cybersecurity leader that secures human progress with Secureworks Taegis, a SaaS-based, open XDR platform built on 20 years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

    We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next.

    We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

    Role Overview

    The Incident Response Consultant is primarily focused on the delivery of emergency incident response services. This involves supporting customers by managing the technical and non-technical aspects of incident response, conducting investigative analysis using digital forensics methods to determine the nature, scope, and root cause of cyber incident activity, formulating recommendations for security posture enhancement, and developing tailored remediation plans.

    Additionally, the Incident Response Consultant may be required to deliver a range of proactive cyber threat hunting to help customers identify unknown compromise activity and gaps in their cybersecurity controls.

    Role Responsibilities

    • Serve as subject matter expert in digital forensics and incident response (DFIR)
    • Perform complex incident response investigative analysis and develop assessments based on the analysis of host, network, and cloud digital artifacts
    • Document analysis findings and develop recommendations to present both orally and inwritten reports to customers
    • Develop tailored incident response remediation plans for major cyber incidents to direct customer containment and recovery efforts
    • Manage urgent and critical interactions with customers
    • Maintain professional, calming, and authoritative presence during a crisis
    • Participate in a 24x7 on-call rotation for supporting requests from global incident response customers
    • Travel as needed to assist customers with on-site incident response efforts

    Requirements

    • Minimum three (3) years of cybersecurity experience in complex operating environments
    • Minimum three (3) years in a customer facing support role (Security Engineer, Client Services, Consulting, Professional Services)
    • Minimum of two (2) years of host forensics, network forensics, and cloud forensics experience for threat hunting and incident response efforts
    • GCIH, GCFE, GCFA, GREM or similar certifications
    • Strong communication skills (oral and written)
    • Experience briefing senior-level leadership and conveying technical information to audiences of varying backgrounds and skill levels
    • Ability to prioritize urgent tasks and work multiple consulting engagements concurrently
    • Desire to work with customers to solve complex cybersecurity issues, including during crisis situations
    • Theoretical and practical knowledge in the following areas :
    • Windows and Linux operating systems
    • AWS, Azure (including Microsoft 365), and GCP
    • Exploits, vulnerabilities, intrusion vectors, and malware
    • Tactics, techniques, and procedures (TTPs) commonly employed by threat actors
    • Host forensics, network forensics, and malware analysis techniques
    • Network traffic analysis, endpoint activity analysis, and log analysis techniques
    • Enterprise cyber incident management and response processes
    • Enterprise cybersecurity controls and failure modes
    • Modern Enterprise Detection and Response (EDR) tools.

    Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief,national, social or ethnicorigin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnershipstatus, past or present military service, family medical history or genetic information, family or parental status,or any other status protected by the laws or regulations in the locations where we operate.

    Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

    Job ID : R244801

    At Dell Technologies, we believe our best work is done when flexibility is offered.

    We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way.

    To learn more about our work culture, please visit our locations page.

    Last updated : 2024-05-15

  • 2 Days Ago

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Senior Account Executive, CRM & Loyalty
  • Response Labs
  • Baltimore, MD FULL_TIME
  • Position available in Baltimore. The Opportunity Response Labs is seeking a Senior Account Executive with digital advertising agency experience to join our team at our Baltimore headquarters. **This i...
  • 17 Days Ago

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Account Executive
  • Global Medical Response
  • Salem, OR FULL_TIME
  • Account ExecutiveLocation: Remote with travelAnnual Compensation: $85,000 - $100,000 Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate...
  • 1 Day Ago

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Federal - Cybersecurity Senior Incident Response Consultant
  • Hispanic Technology Executive Council
  • Arlington, VA FULL_TIME
  • Organization: Accenture Federal ServicesLocation: Arlington, VAWe are:Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, VA, San Anton...
  • 15 Days Ago

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Incident Response Consultant - Remote US - Secureworks
  • Hispanic Technology Executive Council
  • Atlanta, GA FULL_TIME
  • Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks Taegis, a SaaS-based, open XDR platform built on 20 years of real-world threat intelligence and...
  • 6 Days Ago

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Executive Assistant/Office Administrator
  • First Response Security
  • Beaverton, OR FULL_TIME
  • Position: Executive Assistant / Office Administrator Location: 4970 SW Griffith Dr, Beaverton, OR 97005 Schedule: Monday – Friday; 7:45am-4:45pm (w/ 1 hour lunch) Pay: $24/hr Benefits: Health Insuranc...
  • 1 Month Ago

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Remote Routing Expert (ArcGIS)
  • Insight Global
  • Columbus, OH
  • Title: Routing & Logistics Expert Location: Sitting anywhere in the Bay Area, Santa Rosa, Sacramento – will have to trav...
  • 5/20/2024 12:00:00 AM

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Direct Client Contract Position: Versa SME (Subject Matter Expert)_ Remote
  • TechnoSphere, Inc.
  • Columbus, OH
  • Job Title: Versa SME Network Engineer Location: Remote Contract Role: Job Responsibilities: Versa SME (Subject Matter Ex...
  • 5/18/2024 12:00:00 AM

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Expert Solution Architect
  • Acxiom
  • Columbus, OH
  • MarTech Solutions Architect Customer Data Platforms About the Position This primary role will involve seamlessly integra...
  • 5/18/2024 12:00:00 AM

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Senior SAP ABAP Expert
  • Innova Solutions
  • Columbus, OH
  • Innova Solutions is immediately hiring for a Senior SAP ABAP Expert (REMOTE) Position type: Contract Duration: 6+ Months...
  • 5/18/2024 12:00:00 AM

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Sleep Expert - Sales
  • Mattress Firm
  • Heath, OH
  • Is your current job a nightmare? Make it a dream job at Mattress Firm®! Join Mattress Firm as a Sleep Expert® and have t...
  • 5/17/2024 12:00:00 AM

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Improvised Explosive Device (IED) Subject Matter Expert (SME)
  • Battelle Memorial Institute
  • Columbus, OH
  • Battelle delivers when others cant. We conduct research and development, manage national laboratories, design and manufa...
  • 5/17/2024 12:00:00 AM

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Expert Structural Designer
  • Actalent
  • Columbus, OH
  • REMOTE STRUCUTRAL ENGINEER Job Description: Looking for a Structural Designer to do facilities design for a rapidly grow...
  • 5/17/2024 12:00:00 AM

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Subject Matter Expert (SME) (Remote/Hybrid) - (Contractor)
  • Confidential
  • Columbus, OH
  • Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in higher educa...
  • 5/16/2024 12:00:00 AM

Income Estimation for Executive Response Specialist jobs
$50,064 to $66,171