Enterprise Operations Supervisor jobs in Massachusetts
Enterprise Operations Supervisor oversees staff in an organization's enterprise computer operations department. Monitors accessibility of applications or services. Being an Enterprise Operations Supervisor assists with the implementation and maintenance of enterprise-wide system tools and ensures scalability. Establishes IT operating policies to mitigate risk. Additionally, Enterprise Operations Supervisor requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Enterprise Operations Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Enterprise Operations Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Enterprise Operations Supervisor jobs
Cash Management Operations Representative II
- Enterprise Bank (Enterprise Bancorp)
-
Lowell, MA
FULL_TIME
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Job Details
Description
We are Hiring!
Cash Management Operations Representative II – Lowell, MA
Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.
What You’ll Do: The Cash Management Operations Representative II administers and maintains the Bank’s account analysis customers as well as ensures the day to day operation tasks related to the Bank’s various cash management products and services, including but not limited to, Retail and Business Online Banking, Retail and Business Mobile Banking, Zelle, TransferNow, Retail and Business BillPay, Wire Transfers, Sweep services, Lockbox, Account Reconciliation, Check and ACH Positive Pay, Remote Deposit Capture, ACH, Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS programs are completed. This includes research and resolution to both internal and external requests in a timely fashion to identify root causes of errors and escalating issues as appropriate. This individual is responsible for daily maintenance and ensuring compliance with Bank policies and procedures. The Cash Management Operations Representative II provides advanced and technical support for external and internal customers in addition to acting as a tier II level of assistance to the Call Center with Cash Management related matters.
Operational and Technical Support- Provides intermediate support and performs the necessary account research to accurately answer internal and external inquiries and requests related to all cash management products and services
- Performs account functions for customers, including Retail and Business Online Banking, Retail and Business Mobile Banking, Zelle, TransferNow, Retail and Business BillPay, Wire Transfers, Sweep services, Lockbox, Check reconciliation, Check and ACH Positive Pay, Remote Deposit Capture, ACH, Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS programs as related to set ups, file maintenance, and problem resolution
- Responsible for maintaining customers and related service charges in the Bank’s account analysis system (i.e., Weiland Account Analysis) including providing ad hoc reports upon request
- Works closely with the Accounting Department to ensure proper settlement and general ledger entries are conducted in relation to sweep account services and the CDARS & ICS programs
- Responsible for the monthly billing of the Escrow Manager and lockbox services
- Supports Cash Management Sales with inquiries and issues related to cash management products and services in addition to identifying sales opportunities to strengthen client relationships
- Handles document management of agreements, change forms, terminations, and other forms deemed necessary for retention
- Provides advanced training and assistance to internal and external customers on beneficial features and the utilization of online cash management products, services, and online modules
- Independently troubleshoots advanced technical issues and complete research requests while providing timely resolution or promptly escalate issues as needed
- Handles fraud activity related to cash management products and services, adhering to security guidelines, and providing initial client guidance for all types of account fraud
- Researches, tests, and assists with the bank quarterly refreshes and any emergency system fixes
- Processes PIMOUT A, B, C, D without error
- Researches and assists customers with customers by troubleshooting ACH NACHA related spec issues
- Tests new clients ACH files prior to first submission
- Handles over limits, duplicate files and rejected files in a timely fashion to meet ACH processing deadlines
- Performs advanced troubleshooting and for Merchant Source Capture customers with assistance of the department supervisor; if necessary
- Provides key customer personnel with the set-up and training for merchant source capture technology
- Installs and reinstalls related software on customer’s computers
- Assists with the coordination processes of internal and external audits, assembling the requested information and documentation for off-site and on-site reviews
- Revises Cash Management Operations procedures, ensuring compliance with State and Federal regulatory requirements
- Maintains all customer documents including agreements, applications, change forms, termination forms and correspondence as deemed necessary
- Performs all duties consistent with applicable Federal and State laws and regulations as well as Bank policies
- Performs all duties of a Cash Management Operations Representative I
- Performs other related duties as assigned
- Exceeds customer expectations by following the guidelines outlined in the Customer Experience Program
- Assists with any and all Ad hoc projects
Requirements- Associate’s degree from a two-year college or technical school; and
- A minimum of two years related experience and/or training; or
- Equivalent combination of education and experience.
- Customer Service experience preferred.
Our DEIB Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.
Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.
Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status. EOE M/F/Disabled/Vet. - 2 Days Ago
LPN Supervisor
- Care One Enterprise
-
Newton, MA
PART_TIME
- Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB (SKILLED NURSING) (SUB ACUTE CARE) Now Hiring – Registered Nurse/Licensed Practical Nurse– Newton, MA CareOne at Ne...
- 17 Days Ago
RN Shift Supervisor
- Care One Enterprise
-
New Bedford, MA
FULL_TIME
- Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB (SKILLED NURSING) Now Hiring – RN Shift Supervisor – New Bedford, MA CareOne at New Bedford The RN Supervisor will ...
- 30 Days Ago
RN Shift Supervisor
- Care One Enterprise
-
Randolph, MA
FULL_TIME
- Balance Life & Work with a New Career Opportunity (LONG TERM CARE) (SHORT TERM REHAB (SKILLED NURSING) Now Hiring – RN Shift Supervisor – Randolph, MA Care One at Randolph 7:00am-7:00pm The RN Supervi...
- 1 Month Ago
Cash Management Operations Representative II
- Enterprise Bank and Trust Company 2
-
Lowell, MA
FULL_TIME
- We are Hiring! Cash Management Operations Representative II – Lowell, MA Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recogniz...
- 1 Month Ago
Operations Supervisor
- Jobskey Consultancy
-
River, MA
FULL_TIME
- Primary Responsibilities: Plan, organize and oversee all activities related to the manufacturing and packaging of MDIs to include batch planning, operations, troubleshooting and shift personnel manage...
- 2 Days Ago
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About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Supervisor jobs
$93,053 to $139,537