Enterprise Operations Manager jobs in Massachusetts
Enterprise Operations Manager manages the daily activities of an enterprise IT operations unit and its equipment. Responsible for planning and achieving budgets, goals, and business objectives. Being an Enterprise Operations Manager implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Additionally, Enterprise Operations Manager typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Enterprise Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Enterprise Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Recently Added Enterprise Operations Manager jobs
Cash Management Operations Representative II
- Enterprise Bank (Enterprise Bancorp)
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Lowell, MA
FULL_TIME
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Job Details
Description
We are Hiring!
Cash Management Operations Representative II – Lowell, MA
Enterprise Bank, is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.
What You’ll Do: The Cash Management Operations Representative II administers and maintains the Bank’s account analysis customers as well as ensures the day to day operation tasks related to the Bank’s various cash management products and services, including but not limited to, Retail and Business Online Banking, Retail and Business Mobile Banking, Zelle, TransferNow, Retail and Business BillPay, Wire Transfers, Sweep services, Lockbox, Account Reconciliation, Check and ACH Positive Pay, Remote Deposit Capture, ACH, Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS programs are completed. This includes research and resolution to both internal and external requests in a timely fashion to identify root causes of errors and escalating issues as appropriate. This individual is responsible for daily maintenance and ensuring compliance with Bank policies and procedures. The Cash Management Operations Representative II provides advanced and technical support for external and internal customers in addition to acting as a tier II level of assistance to the Call Center with Cash Management related matters.
Operational and Technical Support- Provides intermediate support and performs the necessary account research to accurately answer internal and external inquiries and requests related to all cash management products and services
- Performs account functions for customers, including Retail and Business Online Banking, Retail and Business Mobile Banking, Zelle, TransferNow, Retail and Business BillPay, Wire Transfers, Sweep services, Lockbox, Check reconciliation, Check and ACH Positive Pay, Remote Deposit Capture, ACH, Escrow Manager, Certificate of Deposit Account Registry Service (CDARS) & ICS programs as related to set ups, file maintenance, and problem resolution
- Responsible for maintaining customers and related service charges in the Bank’s account analysis system (i.e., Weiland Account Analysis) including providing ad hoc reports upon request
- Works closely with the Accounting Department to ensure proper settlement and general ledger entries are conducted in relation to sweep account services and the CDARS & ICS programs
- Responsible for the monthly billing of the Escrow Manager and lockbox services
- Supports Cash Management Sales with inquiries and issues related to cash management products and services in addition to identifying sales opportunities to strengthen client relationships
- Handles document management of agreements, change forms, terminations, and other forms deemed necessary for retention
- Provides advanced training and assistance to internal and external customers on beneficial features and the utilization of online cash management products, services, and online modules
- Independently troubleshoots advanced technical issues and complete research requests while providing timely resolution or promptly escalate issues as needed
- Handles fraud activity related to cash management products and services, adhering to security guidelines, and providing initial client guidance for all types of account fraud
- Researches, tests, and assists with the bank quarterly refreshes and any emergency system fixes
- Processes PIMOUT A, B, C, D without error
- Researches and assists customers with customers by troubleshooting ACH NACHA related spec issues
- Tests new clients ACH files prior to first submission
- Handles over limits, duplicate files and rejected files in a timely fashion to meet ACH processing deadlines
- Performs advanced troubleshooting and for Merchant Source Capture customers with assistance of the department supervisor; if necessary
- Provides key customer personnel with the set-up and training for merchant source capture technology
- Installs and reinstalls related software on customer’s computers
- Assists with the coordination processes of internal and external audits, assembling the requested information and documentation for off-site and on-site reviews
- Revises Cash Management Operations procedures, ensuring compliance with State and Federal regulatory requirements
- Maintains all customer documents including agreements, applications, change forms, termination forms and correspondence as deemed necessary
- Performs all duties consistent with applicable Federal and State laws and regulations as well as Bank policies
- Performs all duties of a Cash Management Operations Representative I
- Performs other related duties as assigned
- Exceeds customer expectations by following the guidelines outlined in the Customer Experience Program
- Assists with any and all Ad hoc projects
Requirements- Associate’s degree from a two-year college or technical school; and
- A minimum of two years related experience and/or training; or
- Equivalent combination of education and experience.
- Customer Service experience preferred.
Our DEIB Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, inclusion, and belonging where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.
Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.
Enterprise Bank is an equal opportunity employer and makes employment without regard to race, color, religion, gender, sexual orientation, age, national origin, ancestry, genetic information, gender identity, disability, marital status, active or veteran military status, retaliation or any other protected status. EOE M/F/Disabled/Vet. - 2 Days Ago
MVS/Service Manager
- Bridgestone Retail Operations, LLC
-
Randolph, MA
FULL_TIME
- Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including F...
- 16 Days Ago
Enterprise Programme Manager
- Blink - The Frontline Experts
-
Boston, MA
FULL_TIME
- We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe.80% of the global workforce is a frontline wo...
- 2 Days Ago
Enterprise Account Manager
- Wave Broadband
-
Arlington, MA
FULL_TIME
- Job DetailsDescriptionAstound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants...
- 3 Days Ago
Enterprise Implementation Manager
- Blink - The Frontline Experts
-
Boston, MA
FULL_TIME
- We're open to candidates in Boston, our preferred location, or the East Coast, with some flexibility required for meetings in all US time zones and Europe.80% of the global workforce is a frontline wo...
- 3 Days Ago
Manager, Enterprise Solutions- Platinion
- Boston Consulting Group
-
Boston, MA
FULL_TIME
- Locations: Atlanta | Boston | Chicago | Dallas | Denver | Houston | Nashville | Summit | New York | Philadelphia | Pittsburgh | Toronto | Washington Who We Are Boston Consulting Group partners with le...
- 4 Days Ago
Enterprise Operations Manager jobs at Popular Companies
Enterprise Operations Manager
- Charles Schwab
-
Roanoke, TX
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Enterprise Operations Manager
- Engility Corporation
-
Washington, DC
- SAIC is seeking an Enterprise Operations Manager to support our DOT customer. The Operations Manager's key role is to dr...
- 6/11/2024 12:00:00 AM
Enterprise Operations Manager
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Haslet, TX
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Enterprise Operations Manager
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Haltom City, TX
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Enterprise Operations Manager
- Hiring Now!
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Grapevine, TX
- Position Type: Regular Your opportunity Advisor Services (AS) is the industry leader in providing custody, trading, tech...
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Enterprise Operations Manager
- Hiring Now!
-
Roanoke, TX
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Enterprise Operations Manager
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-
Aubrey, TX
- Position Type: RegularYour opportunityAdvisor Services (AS) is the industry leader in providing custody, trading, techno...
- 6/11/2024 12:00:00 AM
Enterprise Operations Manager - Legal Account
- Canon Business Process Services
-
Philadelphia, PA
- Canon has a full time opportunity for an Enterprise Operations Manager supporting a large legal client in Philadelphia, ...
- 6/7/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Enterprise Operations Manager jobs
$141,367 to $185,876
Most Popular Cities in Massachusetts for Enterprise Operations Manager Jobs
What does an Enterprise Operations Manager do?
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This unique software offering creates a purpose-built operations management foundation that can extend across the business.
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Enterprise Operations Manager in Lubbock, TX
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Enterprise Operations Manager in Portland, ME
The Mgr, IT Enterprise Operations is responsible for managing 1st line and 2nd line IT support teams in areas such as Service Desk, Identity and Access Management, and a range of specialized subject matter experts.
December 25, 2019