Engineering Aide jobs in Washington

Position Description

City Light is seeking an Engineering Aide for one of its Service Center locations (North or South). Engineering Aides perform engineering-related support tasks, including researching and interpreting engineering documents, performing computations, managing data, compiling data for reports, and processing and creating service requests for the Electrical Service Representatives. In this role, you will be responsible for reviewing customer-submitted plans for completeness, including riser diagrams, load calculations, site plans, metered service location, and customer information as well as other necessary documentation. You will also contact customers as needed to obtain additional information required to process the service request. This position will report to the Electrical Service Representative Supervisor.

Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the number of customers served. Over the years we have worked very hard to keep Seattle's electricity affordable, reliable, and environmentally sound. Today, City Light is a recognized national leader in energy efficiency and environmental stewardship.

Job Responsibilities

Here is more about what you’ll be doing:

• Review customer-submitted applications for electrical services.
• Research and interpret customer-submitted engineering documents and records.
• Create Service Requests and Work Orders in the Work and Asset Management System (WAMS) program.
• Research various internal software programs for additional information necessary to satisfy customer application requests.
• Interact with customers to answer their inquiries or obtain additional application information and resubmittal of plans.
• Prepare electronic summaries, reports, graphs, sketches, drawings, plans, work orders, and project instructions for inspectors and crews.
• Assist customers with City Light’s online application process.
• Conduct field visits to determine the status of Electrical Service upgrade and/or installation work; gather documentation and communicate findings to internal SCL staff.

Qualifications

Required Qualifications: In addition to the skills and experience mentioned below, a successful applicant will have experience that reflects a commitment to creating fair and equitable outcomes and has:

License, Certification and Other Requirements:
Current State of Washington driver's license or evidence of equivalent mobility.

Desired Qualifications - You will be successful if you have the following experience, skills, and abilities:

• Experience performing work similar or equivalent to Engineering Aide duties.
• Experience delivering excellent customer service to a diverse customer base.
• Experience working with complex computer applications.
• Ability to clearly express technical information verbally and in writing.
• Ability to apply critical thinking when reviewing and assessing technical information.
• Ability to deal diplomatically and effectively with homeowners, developers, architects, engineers, contractors, and representatives from other government agencies.
• Ability to prioritize incoming work, competing customer requests and deadlines in a fast-paced work environment.
• Ability to perform administrative duties, including answering incoming customer telephone calls and responding to in-person inquiries.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Information

The full salary range for this position is $29.73 to $34.60 per hour.

Application Process
Please submit the following with your online application:

• A cover letter in which you clearly describe how your knowledge, experience, skills, and abilities prepare you for the job responsibilities and qualifications outlined in the job announcement
• A current resume of your educational and professional work experience.

Incomplete applications may not be considered.

Who May Apply: This position is open to all candidates that meet the qualifications. Seattle City Light values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. Seattle City Light encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQIA , people with disabilities, veterans, and those with diverse life experiences.

Job offers are contingent on the verification of credentials and other information required by the employment process, including the completion of a background check. The background check will involve a criminal history check, which includes conviction and arrest records in compliance with the Seattle’s Fair Chance Employment Ordinance, SMC 14.17 and the City of Seattle Personnel Rule 10.3 (Download PDF reader). A driving history review may be conducted in compliance with SMC 4.79.020. Applicants will be provided an opportunity to explain or correct background information.

The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits/employees-and-covered-family-members/most-employees-plans.

Want to know more about Seattle City Light? Check out our web page: https://www.seattle.gov/city-light/about-us/careers.

The City of Seattle offers a comprehensive benefits package including vacation, holiday and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.