Energy Representative is responsible for providing energy efficiency advice to customers. Develops, communicates, and monitors programs related to energy efficiency, sustainability, waste management, and environmental impact. Being an Energy Representative develops and distributes educational material; evaluates and recommends alternatives to existing systems or processes. May require a bachelor's degree in area of specialty. Additionally, Energy Representative typically reports to a manager or head of a unit/department. To be an Energy Representative typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Customer Service Representative
Are you seeking a challenging career that allows you the ability to contribute to a fast-paced, customer-focused environment, a career that will provide opportunities for personal growth?
Work Location: Huron, Aberdeen, Yankton or Mitchell SD; Grand Island, Kearney, or North Platte NE
Pay range: Collective bargaining wage scale $19.18 to $29.51 per hour
Employment Status: Regular Full-time
External candidates apply at northwesternenergy.com
Internal candidates apply through iConnect.
Do you have a genuine desire to provide good customer service?
At NorthWestern Energy, Customer Service Representatives (CSR's) are a customer's first point of contact. As a CSR, you will have the opportunity to assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email.
What you will be a part of:
The Customer Service Representative Team covers a 24x7 schedule rotation that includes core hours, nights, weekends, holidays, and availability for emergency call outs. Hours worked outside of defined core business hours do qualify for premium pay opportunities.
Why do people work here:
NorthWestern Energy employees are our greatest asset: They work together daily to deliver safe, reliable and innovative energy solutions that create value for customers, communities, employees and investors.
NorthWestern Energy's Vision is to enrich lives through a safe sustainable energy future and we strive daily to meet our Service Values of Safety, Excellence, Respect, Value, Integrity, Community and Environment, while maintaining our Code of Business Conduct & Ethics.
We offer great benefits:
NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:
Benefits may vary by position or as negotiated as part of a collective bargaining agreement.
Here is what it takes:
Requisition #4383
Posting Dates: June 3, 2024 through June 17, 2024
Department/Division: Customer Care
Employment Physical: Not Required
Drug Test: Required
Background Check: Required
Relocation Benefit: None
Telecommuting: Full-time Negotiable within NorthWestern Energy Service Territory. Must have Midco internet accessibility
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com.