Energy Dispatcher jobs in Kentucky

POSITION SUMMARY

The Energy Auditor – Virtual will virtually inspect buildings to assess current energy use, then make recommendations to optimize efficiency and minimize cost. This role is primarily responsible for completing virtual walk-through energy efficiency assessments, providing instruction for customers to install energy efficiency equipment and products, and for deepening customer awareness of and participation in rebate programs and the utility’s demand-side management programs. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• In advance of appointments, review and analyze data, including online building site information, energy usage and customer-reported information and images, then determine preliminary opportunities for efficiency and savings.
• Deliver professional, high-quality, and efficient virtual energy auditing services to utility customers over the phone, text and/or video chat. Initiate conversations regarding energy usage and build quick rapport with utility customers in a virtual setting.
• Complete virtual (video, phone and/or chat) walk through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement/crawl space, attic, and exterior perimeter of building if safely accessible for the customer) and promote behavioral change.
• Provide thorough education to end users regarding energy efficiency. Clearly explain and articulate energy assessment findings to building owner including explanation of energy efficiency rebates and answering related questions.
• Instruct on the installation of energy saving devices including lighting, smart thermostats, hot water saving devices, and the like.
• Compose and deliver audit reports containing the results of the energy analysis and recommendations for improved energy efficiency.
• Actively identify and recommend ways to improve program operations and delivery.
• Continuously drive improvements in quality, customer satisfaction and productivity.
• Accurately complete and maintain all required paperwork, records, and documents, etc.
• Follow and comply with all safety and work rules, regulations, and practices.
• While this role is primarily remote, there may be times when field support may be required.

POSITION REQUIREMENTS

Education and Experience

• Associate degree or equivalent experience
• One of the following:
  • Residential building construction
  • Heating and Air Conditioning System install, sales or service.
  • Other energy efficiency designations or certificates including:
    • Advanced Home Energy Professional (HEP)
    • Building Analyst
    • Envelope Professional
    • Residential Building Envelope Whole Hose Air Leakage Controller Installer
    • Heating
    • Air Conditioning and Heat Pump
    • Air sealing and building insulation experience.
    • Customer Interview & Sit Down – articulate findings and recommendations.
    • BPI Fundamentals or above
• Two years of previous related work experience
• 1-2 years of experience in marketing, community organizing, education, customer service or a related field – Virtual experience preferred.

Required Skills, Knowledge, and Abilities

• Excellent verbal and written communication skills.
• Ability to interact well with customers and coworkers in a virtual environment.
• Good research and organizational skills.
• Ability to explain complicated matters to a variety of individuals in a virtual environment.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Technologically adept.
• Strong data entry skills in entering information in tracking systems/databases.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Basic understanding of methods used for technical and cost savings analysis and reporting.
• Basic understanding of energy modeling software.
• Basic understanding of energy conservation principles and techniques.

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel less than 10% of the time.

The above information describes the general duties and requirements necessary to perform the principal functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.