Employee Trust Administrator jobs in Tennessee

Job summary

A vacancy has arisen for a Team Administrator for the Liaison and Diversion Service. The Team Administrator will be based in South West House, St Bernards site in Ealing and will be responsible for providing a full and comprehensive administrative service to the clinical team.

Excellent communication skills are required as the Liaison and Diversion team are located in various different settings.

Therefore the ideal candidate will need to be able to work autonomously and although will be focal point of the department will often be working alone.

The ideal candidate will have the skills to carry out a full range of secretarial and administrative work with the ability to prioritise workload, have a high level of word processing skills, experience of diary management, data collection and minute taking.

A full range of training opportunities will be offered in order to support professional and personal development.

As well as job satisfaction in return we can offer a good salary, work life options arrangements, the opportunity to join the NHS Pension scheme, a minimum of 27 days' annual leave and a variety of NHS discounts.

Main duties of the job

The Team Administrator will be responsible for the organisation and provision of a full and comprehensive administrative support service to all members of the clinical team in the service.

They will facilitate and carry out liaison both internal / external with service users and colleagues. They will be responsible for maintaining correct stock levels and will facilitate and support monthly meetings.

They will be responsible for obtaining relevant information on clients and providing a high standard of record keeping. They will be required to monitor generic emails and maintain databases.

Further duties available on downloadable candidate pack.

About us

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives.

We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We'rerated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ and experience of mental illness.

The West London Forensic Service provides a comprehensive multi-disciplinary assessment, treatment and rehabilitation service for mentally disordered offenders, as well as those with challenging behaviour and specialist rehabilitation needs for men and women.

Job description

Job responsibilities

1. To be responsible for the organisation and provision of a full and comprehensive administrative support service to all members of the clinical team in the service.

2. To facilitate and carry out liaison both internal / external with service users and colleagues.

3. To maintain, develop and ensure the efficient provision of administration processes and systems in order to support the delivery of a high quality service.

4. To be responsible for ordering and maintaining correct stock levels within the service.

5. To plan, manage and prioritise own workload for the Liaison and Diversion service.

6. To work in a co-ordinated, co-operative and flexible way with the Team, data analyst service manager and the Deputy Head of Administration to identify core forms and standard procedures which reflect best practice and to adopt across all areas.

7. To facilitate and attend the Liaison & Diversion meetings on a monthly basis and quarterly Youth Justice L&D / Crown Court steering groups.

8. To be responsible for liaison with courts, police, external agencies, other mental health providers and prisons regarding patients referred or assessed by the Liaison and Diversion team.

This involves dealing with complex issues regarding patients appearing in court or detained in custody.

9. To organise and time manage meetings, take minutes and distribute minutes, book venues and manage the overall diary for the Liaison and Diversion service as required.

10. To be responsible for obtaining and providing relevant collateral information on clients referred to the team. This includes extensive research into the medical background of the client.

Further duties are available for view via the downloadable 'Candidate Pack'.

Person Specification

Qualifications and Training

Essential

Good standard of education and evidence of personal development within administration.

Desirable

• RSA, NVQ or equivalent or other management qualification.
• Advanced keyboard skills

Experience

Essential

• Substantial administration experience
• Demonstrated ability to sustain initiative and direction under difficult circumstances.
• Ability to work within and show understanding of equal opportunities.
• Ability to work collaboratively and in partnership with managers and other professionals.

Desirable

• Previous experience within an NHS setting.
• Experience with information systems and practice

Knowledge

Essential

• Proficient in Microsoft Software / office software
• Proficient in development, implementing and maintaining administrative systems.
• Working with Information Technology and Data Entry systems, together with administrative systems and processes.
• Ability to develop policy, systems and process to achieve good outcomes.

Desirable

• Knowledge of the Criminal Justice system
• Understanding of mental health clinical sett.
• Understanding of psychiatric terminology.
• Use of databases and inputting data onto Excel Spreadsheets
• Health & Safety, Fire and Security policies and procedures.

Personal Qualities

Essential

• Highly developed communication skills including written and verbal skills
• Ability to work and communicate effectively and courteously with teams.
• Ability to work with managers from external agencies.
• Demonstrated ability to develop positive relationships with colleagues.
• Ability to provide and receive sensitive information where there are several barriers to acceptance which need to be overcome using developed interpersonal and communication skills in a potentially hostile or antagonistic atmosphere
• Ability to work with people and make judgements with regard to effective team building.
• To plan, organise and prioritise the provisions of a comprehensive administrative and secretarial service to all members of the Liaison and diversion service.
• Able to plan, prioritise and organise own workload.

Desirable

• Ability to work independently for extended periods

Last updated : 2024-06-11